Radisson Hotel Group
Website:
radissonhotels.com
Job details:
Company Description
Park Inn by Radisson, part of the Radisson Hotel Group, offers comfortable, affordable, and stress-free hotel experiences in vibrant and welcoming environments. Known for its colorful, contemporary designs and personalized service, Park Inn by Radisson operates in key locations such as capital cities, economic hubs, and near major transport links, making it convenient for travelers. As part of a global portfolio of renowned hotel brands under the Radisson umbrella, Park Inn by Radisson is committed to delivering memorable guest experiences. Follow us on social media to learn more about our values and offerings.
Role Description
This is a full-time, on-site position based in Surat for the role of Front Office Executive. The Front Office Executive will be responsible for handling receptionist duties, coordinating daily front desk operations, and ensuring smooth customer service. Expectations include welcoming and assisting guests, managing bookings and check-ins/check-outs, and addressing inquiries with professionalism and efficiency. This role will require collaboration with team members and a focus on creating an exceptional experience for all guests.
Creates the first impression by supervising the door, bell, parking, concierge and front office areas.
Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals.
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business through the hotel.
Analyses business forecasts and schedules accordingly.
Ensures that front desk handles billing and cash in accordance with hotel’s standards.
Plans and co-ordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
Maintains and co-ordinates the operations of hotel departments in conjunction with or in the absence of supervisory personnel within each department. Takes corrective action whenever possible and prudent to do so.
To attend and/or conduct meetings as and when required.
Conduct regular inspections of guest rooms, service areas, public area and function rooms and communicates any deficiencies to the appropriate department so corrective action can be taken.
Checks premises for security of property and safety of persons.
Reports, resolves and take appropriate action on guest complaints or problems to ensure good guest relations and safeguard of Hotels interests represents hotel in contact with general public.
Greets arriving VIPs, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guests as a ‘first effort’ priority. Follow up calls are to be made to ensure the guests expectations are met and exceeded.
Handles all emergencies, guest and employee accidents, co-ordinate with appropriate departments, services and notifies management.
Prepares reports as requested, to ensure appropriate corrective actions may be taken and to develop a more informative database for improved management decision making and critical evaluation of work activities and guest services in such areas as:
1. Guest Complaints and services
2. Staffing inadequacies
3. Cleanliness and safety hazards
4. Employee violation of Hotel or Departmental policies.
5. Public liability/employee accident reports
6. Incidents/emergencies
7. Room inspections
8. Manager on Duty report
Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favourable image to achieve objectives of public recognition and acceptance.
Ensures adequate availability of operation supplies and foodstuffs by providing authorised personnel access to secured storage areas on an emergency basis only.
Assumes responsibility for appropriate action in the case of employee violation in the absence of their departmental supervisor.
Qualifications
- Strong interpersonal skills and ability to maintain positive relationships with guests and team members
- Proficiency in performing receptionist duties, including handling check-ins, check-outs, and managing bookings
- Excellent communication skills to effectively address guest inquiries and resolve concerns
- Exceptional customer service skills, including attentiveness, problem-solving, and creating memorable guest experiences
- Familiarity with front office operations and processes
- Proficiency in using hotel management software and basic office equipment is preferred
- Ability to work in a fast-paced environment and adapt to changing needs
Click on Apply to know more.