MGrow Club (We are Hiring)
Website:
mgrow.club
Job details:
Position: Front Office Executive
Location: Indore
Department: Front Desk / Administration
Reporting To: Operations Manager / Facility Manager
Salary Range: ₹20,000 – ₹25,000 per month
Position OverviewThe Front Office Executive plays a key role in managing day- to-day front desk operations and acting as the first point of contact for visitors, clients, and employees. The role requires a presentable personality, strong communication skills, and the ability to coordinate efficiently with internal teams to ensure a smooth and professional workplace experience.
Key Responsibilities1. Front Desk & Reception Management
· Welcome and greet visitors, clients, and guests in a professional and courteous manner.
· Manage the reception area, ensuring cleanliness, organization, and a positive first impression at all times.
· Maintain visitor registers, service logbooks, and issue visitor access passes.
· Handle walk-in queries and direct visitors to the appropriate departments or personnel.
2. Communication & Internal Coordination
· Attend, screen, and route incoming phone calls, emails, and messages promptly.
· Coordinate with internal teams for meeting room bookings, appointments, and visitor scheduling.
· Ensure smooth communication between management, staff, and external stakeholders.
3. Administrative & Operational Support
· Maintain daily attendance records and related documentation.
· Handle courier and parcel management, including inward and outward registers.
· Assist in preparing reports, letters, and basic documentation as required.
· Manage office supplies and procurement requirements; coordinate with vendors when necessary.
4. Guest Experience & Customer Service
· Provide timely assistance to clients, visitors, and employees, ensuring a positive experience.
· Handle customer concerns or escalations calmly and ensure resolution within defined timelines.
· Support HR and Admin teams with onboarding desk activities such as ID cards, seating arrangements, and welcome kits.
· Guide and supervise junior front office staff, where applicable.
Required Skills & Competencies· Excellent verbal and written communication skills in English and Hindi.
· Strong interpersonal skills with a customer-first approach.
· Proficiency in MS Office (Word, Excel, Outlook).
· Professional appearance with high grooming standards.
· Ability to multitask and work efficiently in a fast-paced environment.
· Positive attitude, discipline, and strong coordination skills.
Qualifications & Experience· Graduate in any discipline.
· Front Office Executive: 1–3 years of relevant experience.
· Prior experience in corporate offices, hospitality, co-working spaces, or customer service roles will be an added advantage.
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