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Company Description
MBRS HOTEL PRIVATE LIMITED is a hospitality company headquartered in the scenic town of Pondicherry, India. Committed to providing exceptional guest experiences, the company combines warm hospitality with modern amenities. Known for its dedication to customer service, MBRS HOTEL PRIVATE LIMITED offers a welcoming environment for both guests and team members. Joining the team means being part of a dynamic and customer-focused organization that values professionalism and excellence.
Role Description
This is a full-time, on-site role located in Puducherry, for a Front Office Executive. The selected candidate will be the first point of contact for guests, managing front desk responsibilities such as handling inquiries, checking guests in and out, and coordinating with various departments to ensure guest satisfaction. The role also involves managing phone calls, maintaining booking records, and addressing guest needs to provide a seamless and pleasant experience.
Qualifications
- Strong communication and interpersonal skills, with the ability to engage effectively with guests and colleagues.
- Proficiency in handling receptionist duties, including managing phone calls, emails, and guest inquiries.
- Exceptional customer service skills to anticipate and address guest needs with a focus on satisfaction and hospitality.
- Experience in front office operations, including check-ins, check-outs, and reservation management.
- Ability to work in a fast-paced, team-oriented environment with attention to detail and multitasking skills.
- Previous experience in the hospitality industry is a plus.
- Familiarity with hotel management software is an advantage.
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