Website:
giovannivillage.com
Job details:
Company Description Giovanni Village Resort & Spa is a luxury destination located about 14 kilometers from Bhopal’s city center and close to the Ratapani Sanctuary, a recently declared tiger reserve. Guests can enjoy jungle safaris and potential tiger sightings while staying in a high-comfort resort environment. The property blends upscale amenities with the natural beauty surrounding Bhopal, appealing to travelers seeking both adventure and relaxation. The resort also serves as a venue for special occasions and events, offering experiences tailored to diverse guest preferences. Team members are part of a hospitality culture focused on memorable stays and exceptional service.
Role Description The Front Office Executive is responsible for managing guest interactions at the reception and ensuring a smooth check-in, stay, and check-out experience. Day-to-day tasks include greeting guests, handling reservations, managing phone and email inquiries, coordinating room assignments, and maintaining accurate guest records. The role involves resolving guest queries, liaising with housekeeping and other departments, processing payments, and maintaining a tidy and professional front desk environment. This is a full-time, on-site role based at Giovanni Village Resort & Spa in Bhopal, requiring availability on weekends and holidays as per operational needs.
Qualifications
- Candidates should possess strong Front Office and Receptionist Duties skills to manage check-ins, check-outs, reservations, and front desk operations efficiently.
- Candidates should possess excellent Customer Service and Interpersonal Skills to handle guest requests, manage concerns, and build positive guest relationships.
- Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with guests and team members.
- Relevant experience in hotel or resort front office operations is preferred, along with familiarity with property management systems or reservation software.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Professional appearance and demeanor, with the ability to work in shifts as per resort requirements.
- Minimum high school diploma; a hospitality-related qualification or certification is an advantage.
- Basic computer literacy and comfort with email, MS Office, and digital booking platforms.
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