The Residency Hotels
Website:
theresidency.com
Job details:
Company Description
The Residency Group operates seven premium hotels across South India's vibrant destinations, including Chennai, Coimbatore, Puducherry, Rameswaram, and Karur. With over 30 years of expertise in the hospitality industry, the group embodies a commitment to "Hospitality with Heart," blending traditional South Indian design with modern amenities. Catering to both business and leisure travelers, the hotels provide unique experiences through innovative infrastructure, tech-savvy facilities, and a carefully curated dining experience. Rooted in its dedication to exceptional service, The Residency sets itself apart by creating memorable guest experiences through personalized attention from a professional and passionate team.
Role Description
This is an on-site, full-time role for a Front Office Associate based in Bengaluru South. The Front Office Associate will handle daily operations at the reception desk, including guest check-ins and check-outs, managing phone calls, and assisting with guest inquiries. The role requires maintaining exceptional service standards to ensure a welcoming and seamless experience for each guest. Additionally, the associate will liaise with other departments to address guest needs and uphold the exemplary reputation of The Residency Hotels.
Qualifications
- Proficiency in Phone Etiquette and handling receptionist duties
- Strong Customer Service skills, including supporting guests during check-in and other service interactions
- Excellent Communication skills, including verbal and written, to interact professionally with guests and team members
- Attention to detail, multitasking ability, and organizational skills
- Prior experience within front office or hospitality roles is a plus
- Ability to work effectively in a fast-paced and dynamic environment
- Bachelor’s degree or relevant hospitality-related training is an advantage
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