Shilton Hospitality LLP
Website:
shiltonhospitality.com
Job details:
Company Description Shilton Hospitality Pvt Ltd is a diversified hospitality company operating business hotels, resto-bars, catering services, music festivals, and leisure resorts. The organization focuses on delivering quality guest experiences across both corporate and leisure segments. Team members work in dynamic, guest-facing environments with opportunities to engage in various aspects of hospitality operations. Shilton Hospitality emphasizes professional service standards, collaboration, and growth within a fast-paced service industry. The company offers roles that contribute directly to guest satisfaction and the overall reputation of its properties.
Role Description The Front Office Associate is a full-time, on-site role based in Kochi. This position is responsible for welcoming guests, managing check-in and check-out processes, and handling room reservations and inquiries at the front desk. The role includes managing phone calls, responding to guest requests, coordinating with housekeeping and other departments, and maintaining accurate records of guest information and payments. The Front Office Associate also ensures the reception area is organized and presentable, provides timely and courteous customer service, and supports smooth daily operations of the hotel front office.
Qualifications
- Strong customer service orientation, with ability to handle guest inquiries and resolve issues professionally.
- Proficiency in receptionist duties, including front desk operations, guest check-in/check-out, and basic administrative tasks.
- Effective phone etiquette and communication skills, with clear, polite, and timely responses to guests and colleagues.
- Ability to manage check-in procedures accurately, including documentation, billing, and coordination with other departments.
- Basic computer skills and familiarity with hotel management or reservation systems are preferred.
- Prior experience in front office, hospitality, or customer-facing roles is an advantage.
- Strong organizational skills, attention to detail, and reliability in following procedures and schedules.
- Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.
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