Website:
regentarewards.com
Job details:
Company Description
Royal Orchid & Regenta Hotels is one of India’s leading and fastest-growing hotel brands, providing exceptional hospitality in the luxury, upper mid-market, and budget segments. With over 100 hotels and resorts across 65+ locations in India and abroad, the brand features 5-star and 4-star accommodations, multiple prestigious restaurants, and 5900+ rooms. It is trusted by more than 265,000 loyalty program members and is listed on the Bombay and National Stock Exchanges (BSE & NSE), overseen by a highly acclaimed independent board of directors.
Role Description
This is a full-time, on-site role for a Front Office Associate at Royal Orchid Hotels located in Lucknow. The Front Office Associate will serve as the first point of contact for guests, ensuring a welcoming and professional experience. Responsibilities include guest check-ins and check-outs, managing reservations, addressing guest inquiries, assisting with concierge needs, and collaborating with other departments to deliver exceptional service. The position requires maintaining accurate guest records, handling payments, and resolving guest issues efficiently while adhering to company standards.
Qualifications
- Strong customer service skills, including effective communication, problem-solving, and conflict resolution
- Experience with reservation systems, front office operations, and payment processing
- Ability to multitask, stay organized, and maintain a professional demeanor under pressure
- Proficiency in basic computer skills and familiarity with office software applications
- Teamwork-oriented mindset with the ability to collaborate effectively with colleagues across departments
- Prior experience in the hospitality industry is a plus
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
- Flexible to work weekends, holidays, and varying shifts as per operational needs
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