Front Office Associate

Radisson Hotel Group

Website: radissonhotels.com
Job details:

Company Description

Radisson Blu, part of the Radisson Hotel Group, offers stylish and elegant living spaces in some of the world’s most desired destinations. With a focus on comfort and individuality, Radisson Blu provides a welcoming atmosphere and thoughtful details to enhance guest experiences. As a globally recognized hospitality brand, Radisson Blu is committed to providing exceptional service through its attentive team. The brand is one of several under the Radisson Hotel Group umbrella, which also includes Radisson Collection, Radisson RED, and Park Plaza, among others.

Role Description

This is a full-time on-site role for a Front Office Associate located in Ranchi. The primary responsibilities include greeting and assisting guests with check-ins and check-outs, managing reservations, answering customer inquiries, and ensuring the smooth operation of front office activities. The Front Office Associate will collaborate with team members to provide exceptional customer experiences by addressing guest concerns and ensuring the highest standards of hospitality are upheld.

Qualifications

• Customer service and communication skills to provide a welcoming and professional experience for guests
• Knowledge of front office operations, reservation systems, and check-in/check-out procedures
• Problem-solving and conflict resolution abilities to handle guest inquiries or concerns effectively
• Organizational skills and attention to detail to manage bookings, schedules, and administrative tasks
• Proficient in relevant software tools and systems used in hotel management
• Fluency in English; additional language skills are an advantage
• Ability to work in a fast-paced environment and collaborate as part of a team
• Prior experience in the hospitality or service industry is preferred

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