Website:
opohotels.in
Job details:
Company Description Opo Hotels LLP is a hospitality brand focused on providing luxury and comfort to corporate, domestic, and international travelers. For the past five years, the company has delivered exemplary service to create pleasant and memorable stays. Opo Hotels offers contemporary amenities, consistent quality, and spacious, elegant rooms tailored to both MICE and leisure guests. With properties located near Delhi International Airport and close to the corporate hub of Gurugram (Gurgaon), the hotels provide a stylish and convenient environment for guests to relax and unwind.
Role Description The Front Office Associate is responsible for delivering professional, welcoming service to guests from arrival through departure. This full-time, on-site role in Palampur includes managing check-in and check-out procedures, handling reservations, and coordinating room assignments. The associate will respond to guest inquiries in person and over the phone, provide information about hotel services and local attractions, and resolve issues promptly to ensure a positive guest experience. Daily tasks also involve maintaining accurate records, processing payments, collaborating with housekeeping and other departments, and upholding Opo Hotels’ standards of hospitality and presentation at the front desk.
Qualifications
- Strong customer service skills with experience in front office or receptionist duties.
- Proficient in phone etiquette and professional communication with guests and colleagues.
- Hands-on experience with guest check-in, check-out, and basic reservation handling.
- Clear verbal and written communication skills, with a courteous and approachable demeanor.
- Basic computer literacy and familiarity with hotel management or POS systems is an advantage.
- Ability to stay organized, multitask, and maintain attention to detail in a fast-paced environment.
- Willingness to work flexible hours, including weekends and holidays, as required by hotel operations.
- Prior experience in hospitality or front office roles and a diploma/degree in hospitality management or a related field is preferred.
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