Minimalist Hotels
Website:
poshtel.live
Job details:
Job Title: Front Office Associate
Location: Delhi / Udaipur
Experience: 1–2 years (Hospitality experience mandatory)
About Us
Minimalist Hotels is a fast-growing hospitality brand with a portfolio of 300+ keys across Varanasi, Delhi, Goa, and Udaipur. We focus on design-led stays, strong digital presence, and seamless guest experiences.
Role Summary
The Front Office Associate acts as the face of the property, ensuring a smooth and welcoming
guest journey from arrival to departure while maintaining operational efficiency.
Key Responsibilities
Guest Handling
- Greet and welcome guests in a warm, professional manner
- Manage check-in and check-out processes efficiently
- Handle walk-ins, reservations, and guest inquiries
Reservations & Systems
- Manage bookings through PMS and OTA platforms
- Ensure accurate guest data entry and documentation
- Handle billing, invoicing, and payment processing
Guest Experience
- Address guest concerns and resolve complaints promptly
- Coordinate special requests (early check-in, late check-out, etc.)
- Upsell rooms, experiences, and add-on services
Interdepartmental Coordination
- Work closely with Housekeeping for room readiness
- Coordinate with Maintenance for guest-related issues
Requirements
- 1–3 years of experience in Front Office / Hospitality
- Strong verbal and written communication skills
- Familiarity with PMS (Ezze preferred)
- Presentable, confident, and customer-focused
Preferred Traits
- Problem-solving mindset
- Ability to handle pressure and multitask
- Strong interpersonal skills and guest empathy
If interested please apply to the job post or share your resume to hr@minimalisthotels.com.
Click on Apply to know more.