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Company Description GOLDEN STAR HOTEL AND RESORTS PRIVATE LIMITED is a hospitality company with its registered office at 264-B, Bipin Bihari Ganguly Street, Kolkata, West Bengal, India. The company focuses on providing comfortable lodging and quality guest services in a hotel and resort setting. Team members are expected to support a welcoming environment and consistent service standards for guests. The organization values professionalism, reliability, and a customer-centric approach in all front office operations. Joining the company offers opportunities to grow in the hospitality sector and refine guest service skills.
Role Description The Front Office Associate is a full-time, on-site role based in Sardarshahar. The role involves greeting guests, managing check-in and check-out procedures, and ensuring accurate documentation of bookings and payments. The associate will handle incoming phone calls, respond to guest inquiries, provide information about hotel services, and coordinate with other departments to address guest needs promptly. Daily tasks include managing the reception desk, maintaining guest records, handling basic administrative duties, and resolving service issues with professionalism. The role requires a calm, courteous demeanor and consistent focus on delivering a positive guest experience.
Qualifications
- Candidates should possess strong customer service skills, including handling guest inquiries and resolving issues with courtesy and professionalism.
- Candidates should possess receptionist and front desk skills, including managing check-in and check-out, maintaining guest records, and operating basic booking and billing systems.
- Candidates should possess effective communication skills, including clear verbal communication, active listening, and a polite, professional manner.
- Candidates should possess proper phone etiquette skills, including answering calls promptly, routing calls correctly, and recording messages accurately.
- Previous experience in front office or hospitality roles is preferred; familiarity with hotel management software is an advantage.
- Ability to work in shifts, remain organized under pressure, and maintain attention to detail in a fast-paced environment.
- Basic computer literacy (email, spreadsheets, and reservation systems) and fluency in English; knowledge of local languages is beneficial.
- Minimum educational qualification of a high school diploma; a certificate or diploma in hospitality management or related field is an added benefit.
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