Front Office Associate

Centre Point Hospitality

Website: cpgh.in
Job details:

Company Description

Centre Point Hospitality, established in November 1988, is a 5-star property located in the heart of Nagpur. It features 136 luxurious rooms, 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, and a bespoke buffet area that serves guests round the clock. Known for unparalleled hospitality and premium services, the property is a landmark in Nagpur. Centre Point Hospitality is also expanding its footprint with upcoming hotels in New Mumbai, Raipur, and Goa.

Role Description

This is a full-time, on-site role located in Navi Mumbai for a Front Office Associate. The role involves managing reception duties, assisting guests with check-in and check-out procedures, answering and directing phone calls, and providing outstanding customer service. The Front Office Associate will be the first point of contact for guests, ensuring a positive and professional guest experience.

Qualifications

• Strong skills in Customer Service and maintaining exceptional guest relations
• Proficiency in Receptionist Duties, including handling front desk operations and processes
• Excellent Communication and interpersonal skills
• Competence in managing Check-in and check-out procedures seamlessly
• Proficiency in Phone Etiquette and managing guest inquiries professionally
• Ability to work amicably in a team and perform under pressure
• Knowledge of hospitality management systems is a plus
• Degree or diploma in Hospitality, Business Administration, or a related field is an advantage

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