Bloom
Website:
staybloom.com
Job details:
Company Description Bloom is a fast-growing, technology-driven hospitality brand that set out to improve the fragmented and overpriced Indian travel experience. By building a proprietary cloud-based hotel technology suite, Bloom delivers consistent, reliable, and affordable stays that challenge traditional global hotel chains in India. Since launching its first Bloomrooms prototype in 2012, the brand has become one of India’s most loved consumer travel companies, frequently recognized by industry experts and journals. Bloom is a compelling option for hotel owners seeking a next-generation concept, and it aims to scale to a 100,000-room platform serving more than 300 million annual travelers across India.
Role Description The Front Office Associate is a full-time, on-site role based in Gurugram. This position is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth front desk experience. The role includes handling phone calls and inquiries, coordinating with other hotel departments, and assisting guests with reservations, payments, and general information. The Front Office Associate will maintain accurate records, manage daily front office operations, and uphold Bloom’s service standards by providing courteous, efficient, and professional support to all guests.
Qualifications
- Strong customer-facing abilities, including Customer Service and Receptionist Duties.
- Proficiency in front desk operations, such as Check-in and basic reservation handling.
- Excellent interpersonal skills, with clear and professional Communication.
- Polished Phone Etiquette for managing guest calls and inquiries.
- Prior experience in hospitality, front office, or guest relations is preferred.
- Comfort with basic computer systems and hotel management software.
- Ability to work in shifts, including weekends and holidays, as needed.
- Diploma or degree in hospitality, tourism, or a related field is an advantage.
Click on Apply to know more.