Bloom
Website:
staybloom.com
Job details:
Company Description
Bloom is a leading Indian consumer travel brand that has transformed affordable travel with innovative technology and exceptional service. Since launching the first Bloom hotel in 2012 under the Bloomrooms category, the company has redefined the hospitality industry in India. Widely recognized for its consistent quality and guest experience, Bloom has won awards from top industry experts and journals. Bloom continues to expand rapidly, aiming to deliver next-generation accommodation solutions for India's millions of annual travelers. The company combines technology and design to offer dependable, value-driven hospitality that resonates with modern guests.
Role Description
This is a full-time, on-site position for a Front Office Associate located in Chennai. The Front Office Associate will be responsible for managing daily receptionist duties, handling guest check-ins and check-outs, providing exceptional customer service, and maintaining effective communication with guests and team members. The role will also include responding to phone inquiries and ensuring a seamless front desk experience for all guests.
Qualifications
- Proficiency in Phone Etiquette and handling diverse reception duties
- Demonstrated skills in Customer Service and managing the check-in and check-out process
- Strong Communication skills to interact effectively with guests and colleagues
- Problem-solving skills and the ability to handle guest inquiries and concerns professionally
- Previous experience in the hospitality industry is a plus
- Proficiency in using front desk software and systems
- Ability to work in a fast-paced environment and maintain a guest-centric mindset
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