Website:
miraiskinclinic.com
Job details:
Front Office and Patient Relations Full-Time | Immediate Joiners
Preferred Location - ISKCON Cross Road, Ahmedabad
Employment Type - Full-Time On-Cite
Compensation - Rs. 20,000 to Rs. 25,000 CTC per month (based on experience and selection round cleared)
Experience - 1 to 4 years in front office, patient service, or customer relationship roles
Joining - Immediate joiners preferred
ABOUT CLION CARE
Clion Care is a premium Hair and Skin Care Clinic committed to delivering exceptional patient care and world-class treatment experiences. We are looking for a dynamic, customer-focused, and highly organised professional to serve as the first point of contact for our patients and ensure a seamless, positive experience across their entire treatment journey.
ROLE PURPOSE
The Patient Experience Executive owns the front desk and the patient relationship. This role is accountable for how every patient feels from the moment they walk in, through consultation and procedure, to post-treatment follow-up. It combines front-office management, appointment coordination, and proactive patient engagement.
KEY RESPONSIBILITIES
• Welcome patients and visitors with a warm, professional, and courteous approach.
• Manage the front desk, appointments, patient registrations, and daily scheduling.
• Conduct follow-up and service calls to ensure patient satisfaction and continuity of care.
• Coordinate appointments, consultations, procedures, and post-treatment follow-ups.
• Handle patient inquiries, concerns, and requests promptly and professionally.
• Maintain regular communication with patients and build long-term relationships.
• Ensure an exceptional patient experience from consultation through post-treatment care.
• Collect patient feedback and recommend improvements to enhance service quality.
• Encourage satisfied patients to share referrals and positive Google reviews.
• Maintain accurate patient records, appointment logs, and follow-up reports.
• Coordinate with doctors, consultants, and internal teams for smooth clinic operations.
• Support administrative and operational activities at the reception as required.
• Uphold the highest standards of professionalism, confidentiality, and patient care.
CANDIDATE PROFILE
• Graduate in any discipline.
• Excellent verbal communication and interpersonal skills; comfort in Gujarati, Hindi, and English preferred.
• Strong customer service orientation with a pleasant, professional personality.
• Ability to multitask and manage front-office responsibilities efficiently.
• Strong coordination, follow-up, and organisational skills.
• Proficient in basic computer applications such as MS Office, Excel, and email.
• Ability to work independently with a high level of ownership and accountability.
PREFERRED EXPERIENCE
Candidates with 1 to 4 years of experience in any of the following roles are encouraged to apply: Patient Service Executive, Reception Executive, Front Office Executive, Customer Relationship Executive, Telecalling Executive, Customer Support Executive, or Client Relationship Executive.
Experience in Healthcare, Hair Transplant, Dermatology, Cosmetic Clinics, Aesthetic Centres, Wellness, Hospitality, or Luxury Customer Service will be a strong advantage.
WHAT WE OFFER
• Competitive salary of Rs. 20,000 to Rs. 25,000 CTC per month.
• Professional and supportive work environment.
• Structured career growth and learning opportunities.
• Exposure to the fast-growing healthcare and aesthetics industry.
• Performance-based growth and advancement.
HOW TO APPLY
We are hiring immediately. Candidates passionate about delivering outstanding service and creating exceptional patient experiences are encouraged to apply with an updated resume. Shortlisted candidates will be invited for an in-person interview at our Ahmedabad clinic.
Click on Apply to know more.