Website:
ked.edu.in
Job details:
Job Role: Front Office & Admissions
Location: Sector 70A, Gurgaon
Key Responsibilities
1. Front Office Management
- Manage the reception/front office and ensure a professional, welcoming, and organised environment.
- Act as the first point of contact for parents, prospective parents, students, visitors, vendors, and other stakeholders.
- Handle incoming calls, emails, enquiries, and correspondence professionally and promptly.
- Ensure that important communications and enquiries are appropriately directed to the concerned department/person.
2. Admissions & Parent Enquiries
- Handle admissions enquiries received through calls, walk-ins, emails, website leads, referrals, and other channels.
- Maintain regular and timely follow-up with prospective parents to support the admissions journey.
- Schedule and coordinate campus visits, parent interactions, assessments, and admission meetings.
- Coordinate with academic and admissions teams to ensure a smooth admissions process.
- Maintain updated records of enquiries, follow-ups, visits, assessments, applications, and admissions.
- Follow up with prospective families at different stages of the admissions funnel and maintain regular communication.
3. School Tours & Events
- Coordinate and support campus tours for prospective families.
- Ensure that prospective parents receive a consistent and engaging introduction to the school.
- Coordinate with teachers and school leadership for interactions with prospective parents.
4. Data Management & Reporting
- Maintain accurate and updated admissions and enquiry databases.
- Track leads and follow-ups and ensure timely closure of enquiries.
- Prepare regular reports on enquiries, visits, applications, assessments, admissions, and pending follow-ups.
- Maintain appropriate records in the school’s admissions/CRM or other designated systems.
Key Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Warm, courteous, and service-oriented approach.
- Strong follow-up and coordination skills.
- Strong attention to detail and documentation skills.
- Good computer skills, including MS Office/Google Workspace and CRM or school management systems
Qualification & Experience
- Graduate in any discipline; qualifications in Business Administration, Hospitality, Communications, Education, or related fields would be an advantage.
- 2–5 years of experience in front office, admissions, parent relations, customer service, hospitality, or a similar role, preferably in a school or educational institution.
- Experience in handling admissions enquiries and parent interactions will be preferred.
- Candidates from premium schools, international schools, hospitality, customer experience, or education-related organisations may be considered.
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