Rishikesh Yogpeeth
Website:
rishikeshyogpeeth.com
Job details:
www.rishikeshyogpeeth.com
JOB DESCRIPTION
Front Desk Supervisor
Reports to: Associate General Manager (primary) and Head of Student Experience
RISHIKESH YOGPEETH
Rishikesh, Uttarakhand, India (Google Location PIN: https://maps.app.goo.gl/L5JNtzcF3dzHnhEM6)
POSITION SUMMARY
Rishikesh Yogpeeth seeks an experienced Front Desk & Customer Service Supervisor to work in individual contributor capacity and also be a role-model for all guest-facing front desk operations at our residential wellness Yoga Teacher Training and Ayurveda retreat center.
This is a full-time, on-site residential position requiring the candidate to live on the ashram campus and in emergency situations be available for operational needs including evenings, and weekends. Role is 6-Day working with 4 Weekly Offs in a month. SHARED ACCOMMODATION WITHIN ASHRAM AND ALL MEALS WILL BE PROVIDED.
You will ‘hands on’ manage all aspects of guest arrival, accommodation coordination, and departure, ensuring seamless experiences for Yoga students and guests. The role demands exceptional interpersonal skills, fluent English communication, proven conflict resolution abilities and work organising skills. The person needs to lead the Front Desk operations as an example delivering exceptional guest service and outstanding experience.
REQUIRED QUALIFICATIONS & EXPERIENCE
- 7 Years+ of professional working experience - either with an Employer or as a business owner (must have).
- 3 Years+ of hands-on front desk management experience in hospitality establishments such as hotels, resorts, wellness centers, retreats, hospitals/treatment centers, or health/fitness facilities (must have).
- Good English communication—both spoken and written. Ability to communicate with clarity, professionalism, and warmth across diverse guest backgrounds. (must have).
Essential Competencies
- Active Listening & Empathy: Ability to listen attentively and understand guest concerns without judgment.
- Punctuality & Reliability: Consistent attendance and dependable follow-through on commitments.
- Problem-Solving Under Pressure: Calm, logical thinking when faced with guest issues or operational challenges.
- Attention to Detail: Accuracy in guest information, billing, documentation, and operational procedures.
- Communication Excellence: Clear written and verbal communication; ability to convey complex information simply.
- Organizational Skills: Ability to manage multiple guest requests simultaneously without losing service quality.
Preferred Qualifications
- Hospitality management certification or diploma.
- Experience in yoga, wellness, or retreat center environments.
- Knowledge of yoga philosophy, teaching styles, or wellness practices (basic understanding sufficient).
- Google workplace Suite experience is preferred; but at a minimum skill in Office suite like Word, Excel, Notepad, Emails etc. is must
KEY RESPONSIBILITIES
Guest Operations & Service Delivery
- Guest check-ins, room assignments, and check-outs, ensuring accuracy, efficiency, and warmth in every interaction.
- Manage reservations, inquiries, and booking modifications using property management systems.
- Coordinate with housekeeping, maintenance, kitchen, and teaching staff to deliver seamless guest experiences.
- Process guest payments and maintain billing accuracy with precision and confidentiality.
- Provide comprehensive information about retreat programs, yoga classes, local attractions, and wellness services.
- It is very important to note that both for Front Desk Lead & Sr. Associate roles that the role success will be measured based on Yoga teacher training (YTT) Student and Guest reviews being given on Google, Tripadvisor and any other platforms
Guest Relations & Conflict Resolution
- Listen actively to guest concerns, complaints, and feedback with patience, empathy, and professionalism.
- Resolve conflicts and service issues using sound judgment, tact, and problem-solving skills.
- Handle difficult guest situations with composure and cultural sensitivity.
- Document all complaints and resolutions; escalate complex matters when necessary.
- Follow up with guests after issue resolution to confirm satisfaction.
International Guest Management
- Communicate confidently and clearly in fluent English (spoken and written) with guests from diverse cultural backgrounds.
- Understand and respect cultural differences, dietary restrictions, communication preferences, and expectations of international yoga practitioners.
- Accommodate international guests' needs (currency exchange, visa guidance, travel coordination, time zone adjustments).
Operational Management
- Maintain front desk area cleanliness, organization, and professional appearance at all times.
- Ensure compliance with all front desk SOPs, security protocols, guest privacy regulations, and data protection standards.
- Manage front desk supplies and equipment efficiently.
- Create shift roster, reports and communicate operational updates to management and team.
- Monitor guest feedback and identify operational trends for service improvement.
- Assist in training and mentoring front desk staff, modeling professional behavior and service excellence.
Administrative & Coordination Duties
- Maintain accurate records of guest preferences, special requirements, feedback, and communication history.
- Coordinate arrival/departure logistics including airport pickups and welcome arrangements.
- Prepare guest welcome packages and orientation materials.
COMPENSATION & BENEFITS
- Competitive monthly salary (based on experience and qualifications).
- On-campus residential accommodation provided.
- Professional development opportunities.
- Supportive, values-driven work culture.
Click on Apply to know more.