Tribe Student Accommodation & CoLiving
Website:
tribestays.com
Job details:
Company Description Tribe Stays is a progressive hospitality ecosystem that offers premium, all-inclusive, community-driven living experiences designed to feel like home. The company operates three verticals: Tribe Student Accommodation for luxury hostel living, Tribe Commune for premium co-living spaces for professionals, and Tribe Suites for boutique managed executive apartments. With a mission to deliver the best possible managed living experience in India, Tribe Stays focuses on creating thriving, inclusive communities. The brand has received multiple awards, including Student Housing of the Year and Fastest Growing Real Estate Brand, reflecting its strong presence and reputation in the market.
Role Description This is a full-time, on-site Front Desk Representative role based in Pune. The Front Desk Representative will welcome guests and residents, manage check-ins and check-outs, and ensure a smooth and friendly reception experience. Responsibilities include handling phone inquiries, managing reservations and bookings, coordinating with housekeeping and other teams, and maintaining accurate records of guest information and payments. The role also involves responding to guest queries, resolving basic issues, providing information about property amenities and local services, and upholding Tribe Stays’ standards of service and professionalism throughout all front desk operations.
Qualifications
- Strong customer-facing skills, including Customer Service and Receptionist Duties to manage guest interactions and front desk operations.
- Effective Communication and Phone Etiquette skills to handle calls, inquiries, and coordination with internal teams.
- Experience with Reservations management, including booking systems, schedule updates, and accuracy in guest records.
- Ability to remain calm and professional in a fast-paced hospitality environment, with strong problem-solving and multitasking skills.
- Basic computer proficiency and familiarity with property management or hotel reservation software is an advantage.
- Prior experience in hospitality, front office, or customer-facing roles is preferred but not mandatory.
- Flexibility to work shifts, weekends, and holidays as per operational requirements.
- Minimum high school diploma; additional training or certification in hospitality or front office operations is a plus.
Click on Apply to know more.