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Job Description – Receptionist / Front Desk Executive
Company: Shrinika Eye Hospital
Location: Madhyamgram, Kolkata
Job Type: Full-Time
Position: Receptionist / Front Desk Executive
Gender: Open to All
About Shrinika Eye Hospital
Shrinika Eye Hospital is committed to providing quality, accessible, and compassionate eye care with a patient-first approach. We are looking for a friendly, professional, and well-organized Receptionist / Front Desk Executive who can efficiently manage the front desk and ensure a smooth and welcoming experience for every patient and visitor.
Key Responsibilities
- Welcome patients and visitors in a warm, polite, and professional manner.
- Serve as the first point of contact for patients visiting the hospital.
- Handle patient registration and maintain accurate patient information.
- Manage patient registration, appointment details, and related records through the hospital's internal DBMS software.
- Ensure accurate and timely data entry in the DBMS to support smooth coordination between the front desk, doctors, and other hospital departments.
- Use the internal DBMS efficiently for patient information management, appointment tracking, and day-to-day operational coordination.
- Schedule, confirm, reschedule, and manage doctor appointments.
- Answer incoming phone calls and respond to patient enquiries professionally.
- Handle appointment-related communication through phone, WhatsApp, and email.
- Coordinate with doctors, optometrists, and other hospital staff to ensure smooth patient flow.
- Guide patients regarding appointments, consultations, and hospital procedures.
- Maintain and update patient records accurately while ensuring confidentiality.
- Assist with billing and payment-related coordination wherever required.
- Handle patient queries and direct them to the appropriate doctor or department.
- Follow up with patients regarding appointments and other required communication.
- Maintain a clean, organized, and welcoming reception area.
- Handle multiple tasks efficiently while maintaining a calm and patient-friendly approach.
- Support other administrative and front-office activities as required.
Requirements
- Gender: Open to all candidates.
- Education: Graduate preferred; relevant candidates with suitable experience may also be considered.
- Experience: 1–3 years of experience as a Receptionist, Front Desk Executive, Customer Service Executive, or in a similar role.
- Experience in a hospital, clinic, diagnostic centre, or healthcare setup will be an added advantage.
- Good communication skills in Bengali, Hindi, and English.
- Comfortable using computers, DBMS software, MS Office, email, WhatsApp, and basic office applications.
- Good interpersonal and customer service skills.
- Professional, polite, and patient-friendly personality.
- Ability to communicate calmly and respectfully with patients, including elderly patients and their family members.
- Strong organizational, coordination, and multitasking abilities.
- Ability to work efficiently in a fast-paced healthcare environment.
Preferred Skills
- Front desk and reception management
- Patient registration and appointment scheduling
- Basic experience using patient management systems or DBMS software
- Customer service and patient handling
- Telephone, WhatsApp, and email etiquette
- Basic computer and MS Office knowledge
- Record and data management
- Good communication and coordination skills
How to Apply
Interested candidates can share their updated resume at:
📧 Info@shrinikaeyehospitals.com
Join Shrinika Eye Hospital and be a part of our mission — “Your Vision, Our Mission.”
Click on Apply to know more.
