Gretex Industries Limited
Website:
gretexindustries.com
Job details:
Role- Front Desk Receptionist
Role Definition
As a Store Admin Executive, you will act as the first point of contact for customers and ensure smooth day-to-day store operations. You will provide administrative and operational support to the store team while maintaining an organized, customer-friendly, and efficient store environment.
Responsibility Deliverable
• Customer & Front Desk Management
• Store Operations, Facility & Vendor Management
• Courier, Communication & Coordination
• Billing, Cash & Administrative Support
• Store Events & Coordination
Tasks & Activities
1. Customer & Front Desk Management
• Greet and assist customers entering the store.
• Guide customers to relevant sections or sales staff.
• Handle incoming calls and basic customer queries.
• Maintain a welcoming and presentable store entrance and billing/desk area.
2. Store Operations, Facility & Vendor Management
• Ensure store cleanliness, hygiene, and overall upkeep of display areas, trial rooms, and backroom.
• Manage store supplies (packaging materials, stationery, pantry items, etc.).
• Coordinate maintenance of store equipment (billing systems, AC, lighting, etc.).
• Liaise with vendors for housekeeping, repairs, and other services.
• Maintain records of vendor contracts and service schedules.
3. Courier, Communication & Coordination
• Handle inward and outward couriers, deliveries, and stock-related shipments.
• Maintain records of shipments and coordinate with vendors/suppliers.
• Act as a coordination point between store staff, warehouse, and head office.
• Support internal communication and documentation within the store.
4. Billing, Cash & Administrative Support
• Assist in billing support and basic POS coordination during peak hours.
• Maintain records of daily expenses, petty cash, and store-related purchases.
• Support inventory documentation, stock records, and basic reporting.
• Handle filing, documentation, and record maintenance for store operations.
5. Store Events & Coordination
• Assist in planning and executing in-store promotions and events.
• Coordinate display setup, promotional materials, and product arrangements.
• Support scheduling, store meetings, and daily operational planning.
• Ensure readiness of the store for customer footfall during events and peak hours.
6. Sales Support & Customer Engagement
• Assist customers in understanding products and making purchase decisions.
• Promote ongoing offers, new arrivals, and store promotions to maximize sales.
• Support the sales team in achieving store sales targets.
• Upsell and cross-sell products based on customer requirements.
• Maintain product displays and ensure merchandise is presented attractively.
• Build positive customer relationships to encourage repeat business and enhance customer satisfaction.
Education Bachelor’s degree in business administration, Commerce, Management, or a related field. A diploma or certification in Office Administration or MS Office is an added advantage.
Experience 2-3 years
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