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Job Description (JD)
Position: Front Desk & Admin Executive
Company: Skyworld Consulting
Location: Kalkaji, New Delhi
Working Hours: 10:00 AM – 7:00 PM
Department: Administration
Reporting To: Admin Manager / Operations Head
Role OverviewSkyworld Consulting is seeking a polished and highly organized Front Desk & Admin Executive to serve as the first point of contact for clients and visitors. The role requires strong communication skills, professional presence, and the ability to manage front office operations efficiently while supporting administrative functions. The ideal candidate should demonstrate excellent client handling, coordination, and multitasking abilities in a fast-paced environment.
Key Responsibilities1. Front Desk Management
- Manage the reception area and ensure a professional and welcoming environment.
- Greet and assist visitors, clients, and candidates with a high level of professionalism.
- Handle incoming calls, inquiries, and emails efficiently and direct them appropriately.
2. Client Interaction & Coordination
- Attend to client queries and provide accurate information regarding services.
- Maintain effective communication between clients, internal teams, and management.
- Schedule appointments, meetings, and maintain calendars.
3. Administrative Support
- Maintain records, documentation, and databases with accuracy.
- Handle day-to-day administrative tasks including filing, data entry, and correspondence.
- Support documentation processes, onboarding paperwork, and coordination activities.
4. Office Coordination
- Ensure smooth coordination between departments and support operational requirements.
- Manage office supplies, inventory, and vendor coordination.
- Assist in organizing internal meetings and maintaining office discipline.
5. Data Management & Reporting
- Maintain client and visitor records systematically.
- Prepare basic reports, MIS, and follow-ups as required.
- Ensure confidentiality and proper handling of sensitive information.
Key Performance Indicators (KPIs)- Front desk management efficiency and professionalism
- Client satisfaction and response handling
- Accuracy in documentation and record-keeping
- Timely coordination and administrative support
- Call handling and inquiry resolution effectiveness
Eligibility CriteriaEducation:
- Bachelor’s degree in any discipline
Experience:
- 3 years of experience in front desk, administration, or client handling roles
- Experience in handling calls, client coordination, and documentation preferred
Required Skills & Competencies- Excellent verbal and written communication skills (English & Hindi mandatory; additional languages preferred)
- Strong client handling and interpersonal skills
- Presentable, confident, and professional demeanor
- Proficiency in MS Office (Word, Excel, Outlook) and basic computer applications
- Strong organizational and multitasking abilities
- Ability to work under pressure and manage multiple responsibilities efficiently
Preferred Candidate Profile- Experience in roles involving client interaction, counselling, or coordination
- Exposure to administrative operations, data handling, and reporting
- Background in training, education, or service-oriented environments will be an advantage
Compensation & Benefits- As per industry standards
- Performance-based growth opportunities
Note: This role requires a high level of ownership, professionalism, and the ability to represent the company effectively at the front office while ensuring seamless administrative support.
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