Trust and Safety (voice & non voice)

Job Overview FRND is seeking a motivated and detail-oriented Trust & Safety Professional, with a focus on User Research to join our team. The candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviours on our platform. This role is critical in ensuring the integrity and safety of our user community. Key Responsibilities:1. Conduct User Research: Perform detailed investigations into user activities, profiles, and behaviours to identify potential fraud, sleaze, and other unethical activities.2. Reporting: Prepare clear and concise reports with detailed findings, including evidence of potential fraudulent or unethical behaviour.3. Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigations.4. Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company policies.5. Continuous Improvement: Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence process. Qualifications: Fluency in any one of the Indic languages (Hindi, Oriya, Telugu, Tamil, Malayalam, Marathi & Kannada)Strong customer interaction skills and the ability to build user trustBasic understanding of social media platforms and user behaviourCultural understanding of Indian culture, especially related to the specified languagesStrong-critical thinking, attention to detail, and communication skillsAbility to work independently and as part of a teamPrevious experience in user research, fraud detection, or trust & safety is preferred but not required.Previous experience in sales, customer support or any role with frequent customer interaction in a B2C setting is a plus. Additional Requirements: Integrity: High ethical standards and a commitment to maintaining confidentialityAdaptability: Ability to handle sensitive information and adapt to changing priorities and technologies. Why FRND?Embrace a culture that values insights and problem-solving, empowering you to tackle unique challenges head-on.Unlock the potential for both competitive compensation packages and rapid career growth as you embark on this journey with us.Gain support in connecting with industry professionals and expanding your network.Office Location: Bangalore, KA NOTE: This is an in-office role 6 days working and rotational shift

FRND is seeking a motivated and detail-oriented Trust & Safety Professional, with a focus on User Research to join our team.