About the role
The Customer Support team at Freshworks simplifies work for customers by troubleshooting issues, answering product-related queries, and ensuring a smooth user experience.
Ideal for individuals who enjoy problem-solving, helping others, and learning continuously.
What You Will Do
Resolve customer queries, reproduce issues, and work with internal teams to deliver timely solutions.
Provide support via email, phone, and chat to ensure high-quality assistance.
Collaborate with engineering and product teams to escalate and solve complex problems.
Identify and address common customer challenges to enhance the support experience.
Maintain high customer satisfaction through professionalism, empathy, and accountability.
Qualifications
Open to fresh graduates from the 2025 batch interested in customer-facing roles in a fast-growing product company.
What We Look For
Strong verbal and written communication skills.
Empathy and a customer-first attitude.
Curiosity and willingness to learn new tools and technologies.
Organized and able to thrive in a fast-paced environment.
Flexible to work rotational shifts based on business needs (mandatory).
Internship experience in B2B/product companies or prior customer support experience (preferred but not mandatory).
No standing arrears.
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