- Salary
- $85k - $105k
- Experience
- 6+ yrs
- Location
- Boston, Massachusetts, United States
- Job type
- Full-time
About the role
6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
About Freshworks STS Software Academy
Provides cloud-based customer support and IT management software.
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