Supervisor, Ground Operations (Overnight)

About Us

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to deliver them to our customers’ doors at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.

If you are passionate about innovation, care deeply about what people eat, and want to be part of a team doing what no one else is doing, come help us build the future of food.

 

The Role: Ground Operations Supervisor (Overnight)

 

What You’ll Do

• Direct, coordinate, and manage all aspects of daily inbound operations including food safety, quality control, and process management.
• Oversee pallet movement, truck unloading, and resolve issues within scope to meet company standards.
• Guide, direct, and motivate associates to achieve productivity goals and ensure successful shift execution.
• Manage daily staffing schedules in alignment with budget and business needs using approved staffing models.
• Address employee concerns and partner with HRBP on all levels of investigations.
• Recruit, interview, train, coach, and develop talent while executing performance standards and department matrices.
• Ensure compliance with Food Safety, GMPs, HACCP, Safety protocols, and all FreshDirect policies.
• Collaborate with the team and senior management to identify process improvements and document new procedures.
• Oversee proper equipment operation, safety guidelines, and PITO usage; report all equipment issues immediately.
• Support and participate in company-wide initiatives, programs, and projects as needed.
• Maintain a clean, safe, and organized work environment.
• Write weekly schedules and manage timecards using Kronos.
• Comply with the 80/20 Rule: 80% on the floor, 20% off the floor.

 

What You’ll Bring

• 2–4 years of leadership experience required.
• Willingness and ability to work in refrigerated (20–38°F) and freezer (-10°F) environments.
• Ability to lift up to 50 lbs., stand/walk for 10–12 hours, and frequently bend, push, pull, squat, and reach.
• Ability to work evenings, weekends, holidays, and maintain a flexible schedule during peak periods.
• Associate degree preferred; HS Diploma/GED required (or equivalent experience).
• Preferred experience with WMS and SAP (not required).
• Proficiency with Microsoft Office (Outlook, Excel, Teams, Word).
• Strong time management and prioritization skills.
• Proven leadership abilities with experience coaching and developing teams.
• Strong problem-solving skills and resourcefulness.
• Ability to assist with recruitment, interviewing, and training of new associates.
• Knowledge of manufacturing, production, sanitation, food safety, HACCP, GMP, and OSHA a plus.
• English required; bilingual (English/Spanish) preferred.
• Experience working with perishables or short shelf-life products a plus.
• Must embody and represent FreshDirect’s values and culture.

 

What You’ll Love About Working Here

• Time to Recharge: Generous Paid Time Off, Safe & Sick Leave, and Paid Holidays.
• Comprehensive Health Coverage: Medical, vision, dental, and voluntary disability benefits.
• Future-Ready Finances: 401(k) with employer match and life insurance benefits.
• Workplace You’ll Love: State-of-the-art Bronx facility with full gym, cafeteria, employee market, free parking, and shuttle service from nearby MTA stations.
• Growth & Development: Leadership development programs plus tuition discounts through local college partnerships.
• Exclusive Perks: 20% employee discount on FreshDirect orders and wine store, plus access to employee market markdowns and fun engagement events.

 

Salary

$66,300–$70,820 annually

Total Rewards & Benefits

• Competitive compensation, equity, and benefits.
• PTO, Safe & Sick Time, and Paid Holidays.
• Medical, Vision, Dental, and Voluntary Disability.
• 401(k) with employer match and Life Insurance.
• On-site gym, cafeteria, employee market, free parking, and shuttle service.
• Leadership development and tuition discounts.
• 20% employee discount and access to on-site product markdowns.

 

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. At FreshDirect, we've created a team-centered environment where associates innovate, grow, and build long-term careers. Many of our leaders have grown from within, and through our collective efforts, we remain an industry leader in e-commerce and grocery innovation.

 

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees based on race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other characteristic protected by law.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the team member(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Position expectations may change as business needs evolve.

 

 

Online grocery store delivering fresh food and prepared meals.