Senior Manager, Service Design &Recovery
FreshDirect
- Salary
- $110k - $140k
- Experience
- 7+ yrs
- Location
- Bronx, New York, United States
- Job type
- Full-time
Required skills
- Salesforce Service Cloud
- Zendesk
- CRM
About the role
7+ years experience in e-commerce or high-frequency consumer business, including 3+ years in customer service or CX operations; Bachelor's degree in Engineering, STEM, Business, Operations, or Design or equivalent; experience with CRM and ticketing platforms.
About FreshDirect
FreshDirect is a private online grocer delivering fresh food, groceries, and meals to New York-area customers.
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