Sales Development Representative

As a Sales Development Representative, you will be responsible for the full sales cycle from managing leads to closing FreshBooks in-market plans from the inbound phone, chats and meetings. In addition, you will work closely with the Support Accountant Channel and Product Team to close high-value accounts together. NOTE: This role is hybrid, meaning the team comes together in the office up to twice a week. What You'll Do as a Sales Development Representative: Proactively reach out to customers with a minimum of 40 calls per day. Manage up to 25 hours per week on inbound chat inquiries. Be responsible for a full sales cycle, driving new customer acquisition by closing in-market FreshBooks plans daily to achieve individual MRR quotas. Qualify inbound leads generated from support tickets and internal marketing efforts, closing opportunities with new customers or passing them to the Upsell team. Ensure all administrative tasks and cadences are accurate and up to date. Effectively utilize Salesforce.com to accurately forecast pipeline creation and pipeline acceptance. Build and maintain strong relationships with the customer support team and collaborate on customer engagement. Meet or exceed assigned performance targets, including calls and leads generated per day.

FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses. At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in-office—all based on what's best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on small business owners and accountants.