Willware Technologies
Website:
willwaretech.com
Job details:
Role: Freelance - Senior Oracle CRM EBS Service Techno Functional Consultant
Company Name : WillWare Technologies
Work Model : Remote / Contract
Experience : 7+ Years
Job Description :
Job Summary:
As a Senior Oracle EBS Service Techno Functional Analyst, you will optimize clients Medical's after-sales processes within Oracle E-Business Suite (EBS) 12.2.11, focusing on Depot Repair, Service Contracts, Install Base, and Enterprise Command Center (ECC) modules. This role ensures accurate Oracle Depot Repair fulfillments, Service contract management, asset tracking, and service analytics for regulated medical devices in a medtech environment. You'll integrate L1/L2 support duties into the POD, collaborate with Salesforce Service Cloud and SCM teams, and drive automations/AIOPS to enhance customer service efficiency and reduce costs year-over-year.
Qualifications:
- 7-10 years of techno functional experience with Oracle EBS Service modules (Depot Repair, Service Contracts, Install Base, ECC) in 12.x on-premises environments.
- Experience with Oracle Inventory, Order Management, WIP, AR, and GL.
- Strong understanding of end-to-end service flows, including integrations with CRM (e.g., Salesforce Service Cloud), ERP modules, and asset management in regulated industries like healthcare/medtech.
- Experience supporting Salesforce CRM integrations with Oracle EBS.
- Experience in SQL / PL-SQL troubleshooting supporting Oracle EBS Service Modules.
- Ability to troubleshoot complex functional and data issues across integrated systems.
- Proficiency in configuration tools (Depot Repair setups, Service contract setups, Install Base setups, ECC queries), workflow customizations, and troubleshooting (entitlement checks, asset updates).
- Familiarity with ITIL processes (incident, problem, change management) and ITSM tools for ticket handling.
- Knowledge of healthcare standards (FDA traceability, PHI handling) and ISO 27001 controls (e.g., access/logging in service data).
- Excellent analytical and communication skills; ability to translate business needs into technical solutions empathetically, focusing on impacts.
- Bachelor's degree in Business, IT, or related field.
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