Health Coach Specialist I (IL / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)
  
  
  

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach who will serve as the face of FreedomCare in the communities we serve in Illinois.

This is a hybrid position based out of our office in Chicago, IL with a required commute to the office of approximately 1x per month in addition to the time spent in the field.

Department & Position Overview

The Home Services Agency Supervisor is responsible for overseeing home service workers, ensuring the delivery of high-quality, non-medical support services to clients. This role includes conducting on-site visits, training home service workers, and ensuring compliance with Illinois Title 77, Part 245 Agency Code regulations.

Every Day You Will

Perform Client Assessments:

• Conduct initial and periodic on-site visits to assess client needs and service quality.
• Ensure that clients receive services in accordance with their needs and agency policies.
  
  
  

Supervision Of Home Services Workers

• Oversee and provide guidance to home services workers, ensuring high-quality care.
• Conduct on-site supervisory visits to observe and evaluate service delivery.
• Provide direct feedback to caregivers based on performance assessments.
  
  
  

Training And Development

• Ensure that all home services workers complete required training as mandated by Illinois Title 77, Part 245.
• Conduct initial training for new hires, covering:
• Client interaction and communication skills
• Safety procedures and infection control
• Recognizing signs of abuse, neglect, and emergencies
• Personal care assistance techniques
• Provide ongoing training and skill development sessions to ensure compliance and service quality.
• Maintain training records for all home services workers.
  
  
  

Quality Assurance And Compliance

• Ensure compliance with Illinois Title 77, Part 245 and other regulatory requirements.
• Maintain accurate documentation of client services, training, and supervisory visits.
• Implement quality control measures, including follow-up visits and client feedback collection.
  
  
  

Communication And Coordination

• Serve as the main liaison between the agency, clients, families, and home service workers.
• Address and resolve client complaints and concerns effectively.
• Coordinate with healthcare professionals and case managers as necessary.
  
  
  

Administrative Duties

• Assist in the development and enforcement of agency policies and procedures.
• Participate in staff meetings and contribute to service improvement initiatives.

• Ensure all documentation, including client records and training logs, is up to date.
  

Ideal Candidate Will Possess

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Experience in home services, healthcare, or a related field.
• Supervisory experience and knowledge of caregiver training programs preferred.
• Familiarity with Illinois Title 77, Part 245 regulations is plus.
• Strong organizational, communication, and leadership skills.
• Ability to conduct on-site visits and travel within the service area.
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Hands-on experience in home care, preferred
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft (i.e., Word, Excel, Outlook)
• Excellent training skills
• Team-player mentality
  
  
  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$20—$24 USD

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.