EVP, GM – Insurance

Position Summary

The Executive Vice President & General Manager, Insurance works in conjunction with the Chief Executive Officer and Executive Leadership Team. This role has full responsibility for the strategic leadership, financial performance, operational excellence, and growth of the Insurance business unit. The EVP, GM – Insurance is accountable for P&L results, regulatory compliance, customer outcomes, product strategy, distribution effectiveness, and scalable operations across all insurance lines of business.

Essential Job Duties and Responsibilities

• Assess the current state of the insurance business, including market positioning, product portfolio, distribution strategy, underwriting performance, claims operations, customer experience, and regulatory posture.
• Develop and execute the overall business strategy and operating plan for the Insurance division, balancing growth, profitability, risk, capital efficiency, and customer outcomes.
• Own full P&L responsibility, including revenue growth, expense management, margin optimization, and return on capital.
• Define and maintain a multi-year strategic roadmap for the Insurance business aligned with enterprise objectives and market opportunities.
• Develop compelling business cases and investment proposals to support new products, market expansion, technology investments, partnerships, and M&A activity.
• Oversee insurance product strategy, including pricing, underwriting guidelines, risk appetite, product lifecycle management, and regulatory filings.
• Lead and optimize distribution channels, including direct-to-consumer, agency, broker, affinity, and digital partnerships.
• Drive operational excellence across underwriting, policy administration, claims, customer service, and back-office operations through process improvement, automation, and performance management.
• Establish and enforce risk management, compliance, and governance frameworks consistent with regulatory requirements and enterprise risk appetite.
• Partner closely with Finance, Legal, Compliance, Technology, Data & Analytics, and Operations to ensure scalable, compliant, and efficient business execution.
• Lead digital transformation initiatives within the Insurance business, including modernization of core systems, data platforms, analytics, and customer-facing capabilities.
• Define and monitor key performance indicators (KPIs) to measure financial performance, operational efficiency, customer satisfaction, and risk outcomes.
• Maintain strong awareness of industry trends, regulatory changes, competitive dynamics, and emerging technologies affecting the insurance marketplace.
• Represent the Insurance business in executive forums, board discussions, regulatory engagements, and external industry events.
• Foster strong relationships with strategic partners, reinsurers, vendors, regulators, and key stakeholders.
• Build and sustain a high-performing leadership team, promoting accountability, collaboration, and a culture of continuous improvement.
• Ensure effective communication and alignment across the organization, translating strategy into clear priorities and execution plans.
• Comply with all company policies, procedures, and governance standards.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities

• Performs other related executive duties as assigned.

Supervisory Responsibilities

This position has direct and indirect leadership responsibility for the Insurance business unit. Manages senior leaders and staff in accordance with organizational policies and applicable laws. Responsibilities include strategic workforce planning, talent development, succession planning, performance management, compensation decisions, and employee engagement.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements below represent the knowledge, skill, and ability required.

• Strategic leadership and executive decision-making
• P&L management and financial acumen
• Insurance industry expertise (products, underwriting, claims, distribution)
• Regulatory knowledge and risk management
• Business transformation and operational excellence
• Judgment, credibility, and trust
• Executive-level communication and influence
• Ability to translate strategy into execution
• Strong customer and market orientation
• Change leadership in complex environments

Education and/or Experience

• Bachelor’s Degree from a four-year college or university required
• Master’s Degree (MBA or equivalent) preferred
• 15+ years of progressive leadership experience in insurance, financial services, or a related regulated industry
• 10+ years in senior executive or general management roles, including P&L ownership

Work Complexity

Problems and issues faced are highly complex and strategic. Decisions have a material impact on enterprise financial performance, regulatory standing, and long-term business viability. Problems are solved through strategic analysis, judgment, and executive leadership.

Work Environment

Work is normally performed in a professional office environment. This role may require significant travel, attendance at external meetings, and participation in regulatory or industry forums. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.