Customer Service Specialist - Bookkeeping

FreeAgent careers How we work Candidate experience Employee benefits Meet the teams View Jobs FreeAgent careers We're a friendly bunch, building a happy, high-performing and diverse team, and we're always on the lookout for the right people to join us. Could you be next? See our current vacancies Who are we? FreeAgent was born in 2007 with the goal of making small businesses happier and more successful by putting them in control of their finances. Nowadays, our accounting software helps over 150,000 small businesses and their accountants and bookkeepers streamline their admin, connect their finances and relax about tax. From hiring our very first employee back in 2008, we've grown to nearly 300 employees who all share the same vision and values. FreeAgent was acquired by the NatWest Group in early 2018, but we remain operationally independent of the group. We live by our three values From the very start, our founders were uncompromising on their vision of creating the kind of workplace culture they'd always wanted for themselves: somewhere you can be yourself and do your best work. Own it! We relish accountability as the mandate for putting a dent in the universe. Value impact over busywork. Focus on business goals but never lose sight of how you help our customers. Enjoy it! We're happier and more successful when we're collaborative, respectful and all voices are heard. Enjoy the ride. Things get bumpy sometimes but be excellent to each other. Be proud of it! We stand out from the crowd through the quality of work we do. Stay curious and don't settle for mediocrity. Sweat the details, keep learning and take pride in doing your best work. "Everyone who works here is so friendly and everyone is welcomed and accepted for exactly who they are." Emily Coltman FCA, Chief Accountant, FreeAgent Our interview process: what to expect Our interview process varies a little depending on the job you're applying for and the department it's in. To help you prepare, each job advert includes details on the specific hiring process for that role, so you know what to expect. However in general, all of our roles include the following: A phone interview We'll talk through your motivations, skills and experience, and help you get a feel for whether the role is right for you. A practical exercise Our hiring process usually involves a practical aspect that's relevant to the role and helps us get to know your working style. A face to face interview One or two interviews to meet some of the team and find out more about the role. These will be online or office based depending on the team. Our friendly Talent team will help you from start to finish Ailsa, Mhari, and Katie (left to right) are here to make the process as comfortable and seamless as possible, so you'll most likely get to know one of them during the application process. We're passionate about creating an inclusive process, removing any unnecessary barriers and enhancing your experience as a candidate. Oh, and we're a relaxed bunch, so when it comes to interviews please don't feel like you have to suit up to impress. We're much more interested in you and how you can help us achieve our goals and ambitions. Whatever you prefer though - we really don't mind!

FreeAgent was born in 2007 with the goal of making small businesses happier and more successful by putting them in control of their finances. Nowadays, our accounting software helps over 150,000 small businesses and their accountants and bookkeepers streamline their admin, connect their finances and relax about tax. From hiring our very first employee back in 2008, we've grown to nearly 300 employees who all share the same vision and values. FreeAgent was acquired by the NatWest Group in early 2018, but we remain operationally independent of the group.