Teamware Solutions
Website:
teamwaresolutions.net
Job details:
Hi Connections
Teamware is hiring for Payment Risk Analyst or Fraud Analyst role
Location:Gurugram
Experience:2+years
Notice period - Immediate
JD:
The Difference You Will Make:
A Typical Day:
● Maintain Subject Matter Expertise of your respective Specialization to successfully
complete core work and escalations
● Educate users on how to maintain security and safety while using responsibly
● Investigate complex situations and potential fraud surfaced in high volume queues
● Working with operational lead to support cross-functional groups to develop and enhance
internal policies and tools such as increasing automation, updating policies, and fixing
product loopholes
● Understand our risk systems and investigate account patterns
● When trends or product vulnerabilities have been identified, you are able to escalate to
the Product Support Job Family
● Maintain high levels of confidentiality while performing investigations
● Comprehensively document investigations
● Develop and maintain a comprehensive understanding of the purpose of your
Specialization
● Work with external Product vendors to enhance proactive and reactive risk detection as
an informing or collaborating task.
● Demonstrate great judgement and be open to sharing what you know with others.
Your Expertise:
● 2+ years of work experience
● Must be available for a regular schedule of 5 days work per week (40 hours), mutually
agreed with your Lead, which may include weekend days and public holidays. Shifts may
include evening/night or early morning hours.
● Excellent interpersonal and communication skills, both written and verbal, to help our
community in a tactful and diplomatic manner. Ability to balance fraud prevention
alongside a positive customer experience.
● Excellent problem solving, critical thinking, analytical, ability to organize and work
independently with rapidly changing priorities
● Solution and outcome-oriented
● Strong investigative ability, internet research, organizational, and analytical skills.
● Ability to detect vulnerabilities in existing and new products or features, and anticipate
the ever-evolving fraudulent behaviors.
● Desire to work in a fast-paced and rapidly changing environment. Ability to multitask,
learn and adapt to new technologies.
● Ability to remain calm in time sensitive situations; able to prioritize and respond to user
and cross-functional team needs.
● Ability to remove personal bias to focus on fact-based investigations and remain impartial
in sensitive situations involving users,
● Ability to analyze data for patterns and detail oriented: you do your due diligence when
completing an investigation.
● Strong communication skills, both written and spoken, self-motivated and results-
oriented.
● Detail oriented: you do your due diligence when completing an investigation
● Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly
changing priorities
● Ability to analyze data for patterns and draw conclusions and suggestions
● Fluency in another language is a plus
● Understanding of chargebacks lifecycle is a plusIf interested share cv to manasa.a@twsol.com
Click on Apply to know more.