Hiver
Website:
hiverhq.com
Job details:
About Us
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a
challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity
As an FP&A Manager at Hiver, you will play a high-impact individual contributor role focused on building scalable finance processes from the ground up. This is a highly execution-driven and cross-functional role where you will work closely with Finance, Sales, RevOps, and leadership teams to drive forecasting, revenue analytics, process automation, and business-critical decision making at scale.
What You will be working on?
- Individual contributor role - Work and analyse independently on deliverables. Aim to automate manual processes. Explore different tools that will ease out processes.
- P&L Forecasting — Build and maintain monthly, quarterly, and annual P&L forecasts; identify variance drivers and present actionable insights to leadership.
- SaaS Metrics & Insights — Track, analyse, and report on core SaaS KPIs (MRR, ARR, churn, NRR, ARPA, LTV); surface trends and recommend actions across segments.
- Revenue Forecasting — Own the monthly and quarterly revenue forecast model; collaborate with Sales and RevOps to incorporate pipeline signals and deal timing.
- Revenue Cut-off & Compliance — Manage revenue recognition cut-off processes, deal eligibility rules, and MRR movement classification in line with company SOPs.
- Quota Review & Automation — Support monthly AE/AM commission verification; review quota attainment, SPIFF calculations, and help build automation to reduce manual effort.
- AR Ops Review — Oversee invoicing accuracy, customer payment queries, and AR aging; define and monitor SLAs for the AR function in coordination with the broader finance team.
What we are looking for?
- 5-7 years of work experience in SaaS company.
- Prior finance role in a SaaS company is non-negotiable.
- Exposure to tools like Salesforce, Chargebee, Stripe, or similar billing/CRM systems.
- Experience building or improving finance process automation using scripts or no-code tools.
- Complex formulas, pivot analysis, model building.
- Ability to present numbers clearly to non-finance audiences.
Click on Apply to know more.