Fire Extinguisher Shop Technician
Chicago Metropolitan Fire Prevention (CMFP)
Job Responsibilities:
- Working in the Fire Extinguisher Shop, ensuring Extinguisher tests are completed in a timely and accurate fashion.
- Follow all Shop policies, procedures, and workflows.
- Coordinate shop, field, and administrative activities to meet service commitments.
- Perform hands-on fire equipment service work as needed to support department operations, training, and customer commitments.
Customer Service
- Deliver a consistently high level of service that meets or exceeds customer expectations.
- Handle any customer concerns professionally and ensure timely resolution.
- Support customer retention through reliability, professionalism, and service quality.
Quality Control & Compliance
- All work performed meets company standards and applicable codes.
- Maintain compliance with NFPA, DOT, OSHA, and other applicable regulations.
- Ensure shop equipment, tools, and processes remain compliant and properly maintained.
- Review completed work to verify accuracy, documentation, and regulatory adherence.
Personnel Management
- Maintain staffing levels appropriate to department workload and growth objectives.
- Supervise, coach, and hold department personnel accountable for performance and professionalism.
- Ensure technicians follow established procedures and safety practices.
- Address performance issues promptly and professionally.
Training & Education
- Remain current with applicable code requirements, including DOT certifications.
- Provide ongoing training to technicians, including preparation for required license and certification renewals.
- Communicate code changes, procedural updates, and best practices to department staff.
Inventory Control
- Maintain accurate and effective inventory control of fire extinguishers, parts, agents, cylinders, and supplies.
- Ensure inventory levels support operational needs while controlling costs.
Invoicing & Administration
- Completes Fire Equipment Department invoicing accurately and in a timely manner.
- Ensure service records, tags, and documentation are completed and properly maintained.
Sales & Growth
- Perform worksite surveys when required.
- Prepare customer pricing and written proposals.
- Support and drive year-over-year department growth through service quality, pricing strategy, and customer relationships.
Profitability
- Review and establish competitive pricing.
- Monitor department performance to ensure acceptable profit margins.
- Identify opportunities to improve efficiency, reduce waste, and increase profitability.
Additional Duties
- Perform other duties as assigned by the Vice President of Operations.
Requirements
- Minimum of three (3) years’ experience in a fire equipment service–related business.
- Minimum of two (2) years’ experience in a supervisory or management role.
- Strong knowledge of fire equipment service operations and applicable codes.
- Proven leadership ability with strong interpersonal and organizational skills.
- Highly motivated, results-oriented, and accountable.
- Proficient in Microsoft Office and standard business systems.
Role Expectations
- Own department results, not just activity
- Maintain a disciplined, compliant, and professional operation
- Build a reliable, accountable team
- Contribute directly to department growth and profitability
Physical Requirements
- Ability to work in a shop and warehouse environment.
- Ability to stand, walk, bend, kneel, and reach for extended periods.
- Ability to lift, carry, and move fire extinguishers, cylinders, and equipment weighing up to approximately 50 pounds.
- Ability to safely use hand tools, testing equipment, and shop machinery.
- Ability to work both at a desk and in active service environments as required by operational needs.
Compensation:
This role offers hourly compensation based on experience, ranging from $22.00-$26.00 hourly. Compensation beyond this range may be considered for additional certifications and years of experience. Full benefits are offered, including immediate health benefits. FVF&S Co. and CMFP offer a 401k with company match and are 100% employee owned. Employees are eligible for the company ESOP, Employee Stock Ownership Plan after one year of employment.