Ascend Capital
Website:
ascendcap.in
Job details:
Role Overview
Work directly with the founders to convert priorities into action across the business. This is a high-ownership, high-visibility role at the center of the company you'll drive execution across product, operations, credit, and customer experience, building the systems (SOPs, MIS, trackers) that keep a fast-moving lending business running with speed and accuracy.
Key Responsibilities
· Work directly with the founders, who will assign priority tasks and connect with you regularly for execution and follow-ups.
· Convert business and product priorities into clear execution plans with owners, timelines, and dependencies.
· Drive end-to-end execution across onboarding, credit, documentation, disbursement, servicing, and collections handoffs.
· Identify process gaps, delays, and repeated errors; perform root-cause analysis and implement fixes.
· Create and maintain SOPs, checklists, and templates; ensure teams follow them on the ground.
· Build and track basic MIS and dashboards (TATs, drop-offs, approvals, exceptions, and customer issues).
· Act as the founders' extended arm across Operations, Credit/Risk, Tech, Sales, Customer Support, and Collections to unblock issues.
· Track execution risks across the business and drive closure.
· Gather customer and internal feedback and convert it into measurable improvements.
What we’re Looking For
· 0–3 years experience in operations, product ops, fintech/NBFC, consulting, program execution, founder's office, or start-up roles.
· Strong ownership mind-set with ability to drive closure independently.
· Ability to diagnose problems using data and on-ground signals.
· Comfort with Excel / Google Sheets for trackers and MIS.
· Clear communicator with cross-functional coordination skills.
· High learning agility and customer-first mind-set.
Nice to Have
· Exposure to fintech / NBFC operations
· Basic understanding of lending workflows
· Familiarity with automation or AI tools for operations
Why Join Ascend Capital
· Direct exposure to founders and the company's highest-priority decisions
· Real ownership on high-impact problems, from day one
· Cross-functional exposure across credit, risk, ops, collections, and tech
· A Launchpad role to understand how the entire business works
· Opportunity to build scalable processes that shape how the company runs
How to Apply
Email your CV to jobs@ascendcap.in with subject: Founder's Office – Jaipur
In 2–3 lines, mention:
- One execution problem you owned and solved
- One task you took responsibility for without being asked
- One process or metric you improved
Click on Apply to know more.