Doodhvale Farms
Website:
doodhvalefarms.com
Job details:
Application Form: https://forms.gle/8cXVgi5AJJYoYjCW6
About Company :
Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers’ homes. We champion transparency, single-sourcing, and wellness for families.
About the Role:
The Founders Office – Last-Mile Operations Excellence will be responsible for ensuring high-quality, hyper-efficient delivery operations across cities. The role is focused on driving OTIF (On-Time In-Full), delivery partner hiring & retention, hub-level performance, and CPO optimization. This is a deeply hands-on role for someone experienced in last-mile logistics, subscription models, daily performance governance, and operational problem solving. You will work directly with city teams, hub leads, delivery partners, and cross-functional stakeholders to push delivery excellence every day.
Key Responsibilities
1. Last-Mile Delivery Excellence (OTIF Ownership)
- Own end-to-end OTIF performance for all delivery zones and hubs.
- Track delivery timeliness, accuracy, order completeness, and customer SLAs on a daily basis.
- Identify failure patterns and run RCA to plug delivery defects.
- Implement process improvements to consistently achieve 95%+ OTIF.
- Drive last-mile delivery SOP adherence across hubs and routes.
2. Delivery Partner Hiring, Productivity & Retention
- Work with internal teams and external vendors to ensure adequate rider hiring & onboarding across all hubs.
- Maintain rider availability buffer for peak demand and special events.
- Track rider productivity metrics such as OPH, delivery density, shift adherence, and earnings mapping.
- Implement frugal and sustainable retention initiatives—motivation, governance, earning optimization, fair allocation, and reward mechanisms.
- Monitor rider complaints, grievances, and churn drivers to reduce attrition.
3. Hub Operations Performance
- Manage performance and process discipline at all hubs.
- Ensure hub readiness—order segregation, rider dispatch, route optimization, shift planning.
- Work closely with Hub Managers, and City Operations to maintain daily operational hygiene.
- Conduct weekly hub audits to identify gaps and execute corrective actions.
4. Data Analytics & Reporting
- Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc.
- Build dashboards/reports for leadership to support decision-making.
- Conduct root-cause analysis on operational defects and propose corrective actions.
5. Cost & Productivity Optimization
- Monitor CPO daily for each hub, cluster, and city.
- Identify cost leakages in manpower allocation, routing inefficiencies, and low productivity zones.
- Run initiatives such as route optimization, batching, shift redesign, and rider utilization improvements to reduce CPO sustainably.
- Support leadership with forecasting and cost planning.
Skills & Competencies
- Strong analytical ability with Advanced Excel, Google Sheets, and basic SQL.
- Deep understanding of last-mile logistics, subscription deliveries, hub operations, route planning & manpower allocation.
- Hands-on experience with ground operations and rider management.
- Strong communication and stakeholder handling across city teams, hubs, and leadership.
- Ownership mindset with the ability to work in fast-paced, daily-delivery environments.
- Problem-solving attitude with the capability to drive change through data-driven actions.
Qualifications
- Bachelor’s degree in Engineering, Operations, Supply Chain, or related fields.
- 3–5 years of experience in last-mile operations, logistics, supply chain, or operational excellence roles.
- Candidates with a consulting background (management/operations consulting) will be considered.
Why Join Doodhvale Farms?
- Opportunity to work closely with leadership and drive ground-level impact.
- Fast-paced, high-growth environment with end-to-end ownership.
- Chance to build scalable processes across a rapidly expanding operations ecosystem
Application Form: https://forms.gle/8cXVgi5AJJYoYjCW6
Click on Apply to know more.