Weekday (YC W21)
Website:
weekday.works
Job details:
This role is for one of the Weekday's clients
Salary range: Rs 4500000 - Rs 6500000 (ie INR 45 - 65 LPA)
Min Experience: 7 years
Location: Bangalore
JobType: full-time
We are looking for an innovative and hands-on leader to establish and grow our Customer Success & Solutions function from the ground up. This crucial position entails defining the global Customer Success strategy, delivering outstanding customer outcomes, and collaborating with founders and cross-functional leaders in Sales, Product, Engineering, and RevOps. You will play a key role in ensuring an exceptional customer experience from pre-sales through to expansion, while effectively translating customer and market insights into actionable product and business strategies.
Requirements
Responsibilities
- Take strategic ownership of the entire customer journey, which includes pre-sales solutioning, onboarding, implementation, post-go-live support, and expansion
- Work alongside Sales to thoroughly comprehend prospect needs, crafting and presenting customized demos, pilots, and solution architectures
- Act as a trusted advisor during the sales process, offering expert insight on feasibility, trade-offs, and implementation approaches
- Lead and manage customer pilots, onboarding, and implementations, ensuring smooth transitions and successful launches
- Proactively monitor customer health, satisfaction, and outcomes, identifying risks and managing escalations while collaborating with Product and Engineering for resolution
- Encourage customer adoption and realization of value, as well as identifying opportunities for expansion by deeply understanding customer workflows and objectives
- Advocate for the customer's perspective internally, converting insights into actionable product and engineering feedback to shape the development roadmap
- Collaborate with founders and business leaders to refine definitions of the Ideal Customer Profile (ICP), pricing models, and overall Go-to-Market (GTM) and customer strategies
- Design, implement, and continually enhance scalable processes, documentation, and playbooks for pre-sales, onboarding, and post-sales, building a comprehensive customer success knowledge base
- Develop and expand the Customer Success & Solutions function from early-stage growth to significant scalability (e.g., from 1 to over 100 customers), contributing across sales, operations, or strategy as needed in a dynamic startup setting
Qualifications
- 3-6 years of progressive experience in high-growth environments such as startups, consulting, venture capital, strategy, operations, or Go-to-Market (GTM) functions, with a preference for former founders or individuals from a Founder's Office
- An undergraduate degree from a Tier-1 engineering institution (e.g., IIT, BITS)
- A profound understanding of business fundamentals, product complexities, and a strong empathy for end-users
- Demonstrated experience in cross-functional collaboration across customer-facing roles, product development, engineering, revenue, or program management
- Strong leadership and project management capabilities
- A proactive attitude with a high level of ownership and a bias towards action
- Excellent written and verbal communication skills, especially in client-facing situations
- Ability to effectively engage with customers across US time zones
Benefits
- Significant equity stake in a rapidly expanding startup
- Comprehensive health insurance coverage for you and your family
- A dedicated budget for ongoing learning and professional development
- Provision of high-quality equipment and productivity tools
Required Skills
Customer Success | Solutions Architecture | Pre-sales | Onboarding | Implementation | Customer Expansion | Product Strategy | GTM Strategy | Process Design | Project Management
Skills
Customer Success
Pre-sales
Pre-Sales Consulting
Pre-Sales Technical Consulting
Client Onboarding
Customer Onboarding
ERP Implementations
Process Implementation
Customer Expansion
Product Strategy
GTM Strategy
Process Design
Business Process Design
Project Management
Software Project Management
Click on Apply to know more.