CG-VAK Software & Exports Ltd.
Website:
cgvakindia.com
Job details:
Role & Responsibilities
We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.
If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.
You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
Ideal Candidate
- Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile
- Mandatory (Experience 1): Must have 6+ years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles
- Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills
- Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters
- Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
- Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes
- Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)
- Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)
- Mandatory (Graduation Year): Candidates should have graduated in 2018 or before
- Mandatory (Compensation): Candidate's current CTC should not be less than 45 LPA
- Preferred (Experience): Candidate must have experience working with US and/or Europe-based customers.
- Preferred (Early Career): Tier-1 internship or full-time role immediately post graduation; strong extracurricular leadership during graduation is a plus
- Preferred (Implementation): Experience in software / tech / solution implementation for B2B SaaS
- Note: This role will be ~60% execution and ~40% strategy initially, with a clear path to leadership as the Customer Success / Solutions function scales
Perks, Benefits and Work Culture
- Variable: Based on performance
- ESOPs (for full time roles)
Benefits (for Full-time Roles)
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights
Skills: founder office,customer,ex-founder,b2b,sales
Click on Apply to know more.