Website:
hustleculture.co.in
Job details:
ABOUT HUSTLE CULTURE
Hustle Culture is India's largest certified platform for hype and luxury — sneakers, streetwear, and exclusive accessories from brands like Air Jordan, Yeezy, New Balance, Off-White, and more. Founded in 2020, we've grown to over 10,000 sales and 19K+ followers, backed by a rock-solid in-house authentication process and a passionate community. We move fast, we think big, and we want people who match that energy.
WORK SCHEDULE
MONDAY – FRIDAY (10:00 AM – 6:30 PM)
SATURDAY (11:00 AM – 4:00 PM)
LOCATION Kolkata, West Bengal
EXPERIENCE 1– 3 Years (We don't want someone who is super senior and is rigid with the process)
Educational Qualification: Bachelors or PG from a T-1 or T-2 institute.
THE ROLE
We're looking for a driven Customer Service & Sales Executive who brings energy, ownership, and a genuine hunger to grow. You'll be the direct voice of Hustle Culture to our customers — resolving queries, building trust, and turning interest into orders. No prior industry knowledge required — but if you have the zeal to learn and the drive to deliver, you'll fit right in.
CUSTOMER SERVICE
— Handle customer queries via WhatsApp, Instagram DMs, and email promptly and professionally
— Manage order tracking, delivery updates, and COD confirmations
— Resolve complaints and escalations with empathy and speed
— Coordinate with logistics partners to resolve shipment issues
— Maintain response quality and turnaround time standards
— Keep an updated log of recurring issues and escalations
SALES
— Convert leads through Instagram, WhatsApp, and website chat into confirmed orders
— Upsell and cross-sell relevant products during customer interactions
— Follow up on abandoned carts and pending COD confirmations
— Guide customers through product selection and purchase decisions
— Assist with pre-orders and limited drop coordination
— Work toward monthly sales targets with performance-based incentives
WHAT WE'RE LOOKING FOR
— 1-3 years of experience in customer service, sales, or any client-facing role
— Strong written and vocal communication in English and Hindi/Bengali
— Comfortable with WhatsApp, Instagram, and basic digital tools
— Genuine zeal to learn, grow, and take ownership
— Ability to stay composed and efficient during high-volume periods
— A self-starter attitude — no hand-holding needed
GOOD TO HAVE
— Prior experience in e-commerce or D2C brand support
— Familiarity with Shopify or any order management tool
— Experience with social commerce via Instagram or WhatsApp
— Basic understanding of COD logistics and payment flows
— Passion for fashion, lifestyle, or premium consumer products
How are we different?
— Young, high-energy team
We’re a team of driven individuals in our early stages of building something big. No layers, no bureaucracy — just smart people moving fast and learning every day.
— Real ownership, not just responsibility
You won’t just “do tasks” — you’ll own outcomes. Your decisions will directly impact customer experience and revenue.
— Be part of the 1 → 100 journey
You’ll experience both — the chaos of building and the thrill of scaling. Few roles offer that kind of exposure early in your career.
— Direct learning curve with founders & core team
Work closely with decision-makers. No middle layers slowing things down. Growth in 24-30 months sounds like a gimmick, but we got you.
Click on Apply to know more.