Founder’s Office & Operations Head

SocialVocial

Website: socialvocial.com
Job details:

1. Role Overview

We are seeking a highly organized, proactive, and solution-oriented professional for the role of Founder’s Office & Operations Head.

This position will work directly with the founders to manage day-to-day operations, improve team coordination, strengthen client relationships, and ensure smooth execution across all departments within the agency.

The ideal candidate should have strong operational management capabilities combined with excellent interpersonal and client-handling skills. Candidates with prior experience in the hospitality industry will be highly preferred due to their expertise in customer experience, patience, communication, service excellence, and operational discipline.

This role requires someone who can act as a bridge between leadership, clients, and internal teams while maintaining operational efficiency and a high standard of service delivery.

2. Key Responsibilities

Founder’s Office Management

Work closely with the founders on strategic planning and operational execution

Assist in implementing business goals, priorities, and growth initiatives

Coordinate internal communication between leadership and departments

Support founders in managing day-to-day business operations and follow-ups

Operations Management

Oversee daily agency operations and workflow management

Ensure smooth coordination across:

Creative Team

Social Media Team

Video Editing Team

Ads Team

Client Servicing Team

Operations Team

Monitor task execution, timelines, and deliverable quality

Improve operational processes and efficiency standards

Client Experience & Retention

Maintain strong professional relationships with clients

Ensure exceptional client servicing and communication standards

Handle client escalations and operational concerns with professionalism and patience

Focus on long-term client retention and relationship management

Team Coordination & Leadership

Conduct team review meetings and workflow discussions

Ensure accountability, discipline, and smooth team collaboration

Support employee motivation, productivity, and operational alignment

Coordinate between departments to ensure timely execution of projects

Creative & Execution Oversight

Monitor quality standards across creative and marketing deliverables

Coordinate with team leads to ensure execution aligns with client expectations and brand standards

Ensure timely approvals, revisions, and campaign execution

Process Improvement & Problem Solving

Identify operational gaps and implement process improvements

Resolve internal and client-related challenges efficiently

Maintain a calm, solution-focused, and professional approach during high-pressure situations

Growth & Organizational Development

Support scaling initiatives and business growth strategies

Assist in hiring coordination, onboarding, and training processes

Contribute to creating a positive and growth-focused work culture

3. Required Skills & Competencies

Strong leadership and operational management abilities

Excellent communication and interpersonal skills

Strong listening, coordination, and problem-solving capabilities

Patient, professional, and service-oriented mindset

Ability to manage multiple teams and priorities simultaneously

Strong organizational and execution skills

Ability to maintain professionalism under pressure

4. Preferred Qualifications

Bachelor’s degree in Management, Hospitality, Business Administration, Marketing, or related field

Prior experience in:

Hospitality Industry

Client Servicing

Operations Management

Digital Marketing Agency Environment

Customer Experience-Based Roles

Experience handling teams, client relationships, and operations workflows preferred

5. Why Hospitality Industry Experience is Preferred

Candidates with hospitality experience often demonstrate:

Strong customer relationship management skills

Patience and professionalism in high-pressure situations

Excellent communication and service standards

Operational discipline and multitasking ability

Strong problem-resolution and coordination capabilities

These qualities align closely with the operational and client management requirements of a digital marketing agency environment.

6. Key Performance Indicators (KPIs)

Client retention and satisfaction rate

Operational efficiency and project delivery timelines

Team productivity and coordination effectiveness

Escalation handling and resolution time

Internal process improvement implementation

Founder and leadership support effectiveness

7. Compensation & Benefits

Fixed Salary + Performance-Based Incentives

Leadership and growth opportunities

Direct exposure to founders and business strategy

Professional development and learning opportunities

8. Career Growth Path

Founder’s Office & Operations Head → Operations Director → Business Operations Head → Chief Operating Officer (COO)

9. Ideal Personality Traits

The ideal candidate should be:

A strong communicator and listener

Highly patient and solution-oriented

Organized and detail-focused

Professional and client-centric

Calm under pressure and capable of handling escalations

Growth-minded with leadership potential

Click on Apply to know more.