Website:
fortune7.casino
Job details:
Company Description Fortune 7 Casino is a premium entertainment destination in the heart of Goa, offering world‑class gaming, vibrant live entertainment, and exceptional hospitality. Designed as a contemporary lifestyle venue, it brings together exciting casino experiences, curated events, fine food and beverage offerings, and exclusive VIP services. The team focuses on creating welcoming, energetic, and sophisticated experiences that turn every visit into a memorable occasion, whether for casual nights out or special celebrations. Fortune 7 Casino is committed to exceeding guest expectations through personalized service, attention to detail, and a passion for delivering moments worth celebrating. Joining Fortune 7 means being part of a dynamic environment that redefines luxury entertainment in Goa.
Role Description The Fortune 7 Casino role is a full-time, on-site position based in Panaji, focused on delivering outstanding guest experiences on the gaming floor and across the property. Responsibilities include welcoming and assisting guests, explaining game rules and promotions, and ensuring a safe, enjoyable, and engaging environment at all times. The role involves coordinating with hospitality, food and beverage, and events teams to support seamless service, handle guest inquiries, and respond to issues promptly and professionally. Team members will monitor gaming areas for adherence to casino policies, maintain accurate records where required, and support special events and VIP experiences as needed. This position requires working flexible shifts, including evenings, weekends, and holidays, in a fast‑paced, service‑driven setting.
Qualifications
- Candidates should possess strong customer service, guest relations, and interpersonal skills, with the ability to provide courteous, professional, and engaging assistance to diverse guests.
- Candidates should possess communication and collaboration skills, including clear spoken and written communication, active listening, and the ability to work effectively as part of a team.
- Candidates should possess basic numeracy, attention to detail, and record‑keeping skills to support accurate handling of transactions, game procedures, and compliance requirements.
- Candidates should possess problem‑solving, conflict resolution, and situational awareness skills to manage challenging interactions and maintain a safe, respectful environment.
- Additional beneficial qualifications include prior experience in hospitality, gaming, or entertainment; comfort working in a high‑energy environment; and familiarity with casino operations and local regulations.
- A high school diploma or equivalent is preferred; vocational or higher education in hospitality, events, or business is an advantage.
- Ability to stand for extended periods, work flexible schedules, and maintain a professional appearance in line with company standards.
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