Customer Experience Manager

Fortum Consumer Solutions is looking for a Customer Experience Manager to make sure our teams across the Nordics can understand and use customer feedback to improve our services. If you're passionate about improving customer experience and want to lead meaningful change, we'd love to hear from you. We are looking for a person with customer centric and commercial mindset who will unleash the development potential by bringing the voice of the customer into different teams and support them to take the action based on the feedback. If you are passionate about customer centric business development and are looking for your next challenge and adventure, we are interested to get to know you. In your role you will be leading a Nordic team of customer experience specialists with a purpose of supporting the organization to have actionable customer insights available for them and support people to take action based on the insights. You will be responsible for leading development initiatives of varying themes and to continuously develop our capability to take actions based on customers' feedback. While leading your own team and cross-functional efforts to secure our customers' and the business success, you can also contribute to Fortum's purpose of powering a world where people, businesses and nature thrive together.

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum's power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki.