Senior Field Applications Engineer - Elysia (San Francisco, CA, US)

Fortescue

Experience: 2+ yrs
Location: San Francisco, California, United States
Job type: Full-time

Required skills

Python
SCADA
BESS
EMS
BMS
Elysia

About the role

Our Opportunity

Location: San Francisco Bay Area,

Eligibility: Applicants must hold existing working rights in the US, we cannot provide visa sponsorship for this position.

This is a senior field applications engineering role requiring experience in Battery Energy Storage Systems (BESS). This person will facilitate the successful integration of Elysia battery management software in complex customer applications, particularly those related to grid storage and renewable energy.

This person will act as a bridge between customers and internal teams: they will manage and nurture the customer relationship, develop technical solutions for customers, and aid in internal product design and development as a customer advocate within Elysia.

The field applications engineer must combine robust technical skills with strong emotional intelligence to help customers achieve their goals while strengthening their relationship with Elysia.

Having experience in BESS, the Senior FAE will be expected to serve as a technical mentor and role-model within our field applications team, a close collaborator with our product team, and a key stakeholder in our product planning and decision-making process.

Key Responsibilities

• Manage customer relationships with Elysia, serving as a primary point of contact from the end of the sales phase and into active technical engagements.
• Develop a thorough technical understanding of specific customer applications.
• Coordinate with internal teams to ensure products and services are delivered to customers on schedule and at quality.
• Guide and mentor customers as they adopt Elysia products, helping them maximize the value of Elysia software when integrated in their applications.
• Provide direct technical support to customers when they encounter difficulty.
• Create technical solutions for customers, such as data analyses, testing plans, or documentation.
• Develop internal software solutions as needed to facilitate analysis, simulation and deployment of our product.
• Develop in-depth knowledge of customer needs across the industry, and drive Elysia product development by identifying product gaps and advocating on behalf of our customers internally.
• Directly participate in Elysia product planning and development process.

Qualifications and Experience

• Bachelors' degree in technical subject or equivalent proficiency.
• At least two years of experience in BESS design, deployment, software control/SCADA systems, or integration.
• Solid understanding of battery, Battery Management System (BMS) and Energy Management System (EMS) operation, particularly for Lithium-ion chemistries.
• Strong emotional intelligence that enables relationship building with customers of all kinds.
• Clear and effective written and verbal communication.
• High attention to detail and quality in work output.
• Willingness to travel to meet customers in-person.
• Customer facing experience in technical support, training, sales support, and/or presentations.

Preferred Additional Qualifications
• Previous experience in an FAE role.
• Python programming experience.

About Us

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

Our Commitment

Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

https://fortescue.com/careers

Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.

About Fortescue

Extracts iron ore and develops global green energy solutions.

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