Social Worker (Work First Family Assistance)

About the Department

The Department of Social Services is seeking a motivated, dependable professional to provide case management and employment services for the Work First Family Assistance (WFFA) and More Than a Job NC (MTAJ) programs. 

Position Duties

This position supports families in achieving self-sufficiency by reducing barriers to employment and navigating public assistance programs, including addressing the impact of the “benefits cliff.”

The position requires the ability to maintain flexibility and creativity, as job duties can change over time, depending on agency needs and federal or state mandates.

Minimum Qualifications

Bachelor's degree from an accredited school of social work; or a master's degree in counseling; or

four-year degree in a human service field or related curriculum including at least 15 semester hours in courses related to social work or counseling and six months of social work or counseling experience; or

four-year degree and one year of experience in counseling or in a related human service field which provides experience in techniques of counseling, casework, group work, or community organization. 

A higher education level may be considered as a substitution for all or part of the experience requirement.

Preferred Qualifications

• At least two (2) years of NCFAST experience
• Knowledge of public assistance, Medicaid, and Economic Services programs
• Experience in social work or a related human services field
• Demonstrated understanding of the Forsyth County We Care Principles: Integrity, Awareness, Accountability, Excellence, and Respect

Required Skills

• Strong communication and interpersonal skills
• Ability to work effectively with clients, community partners, and team members
• Knowledge of social work principles and case management practices
• Ability to interpret and explain complex policies and procedures

Other Qualifications

Key Responsibilities

• Determine eligibility and provide case management, counseling, and employment services
• Assess client needs and develop, implement, and monitor individualized service and employment plans
• Assist clients in obtaining employment, education, and job training opportunities
• Identify barriers to employment (e.g., substance abuse, mental health, domestic violence) and coordinate appropriate referrals
• Educate clients on public benefits and the “benefits cliff” to support long-term financial stability
• Monitor participation and compliance; maintain accurate documentation in NCFAST, NCWORKS, and related systems
• Conduct home visits and provide transportation as needed
• Collaborate with community partners for outreach, recruitment, and service coordination
• Track outcomes and prepare reports to ensure program and state compliance

Local government providing administrative and public services to residents.