IT Applications Support Officer

Collaborate in the planning, design, implementation and support of appropriate solutions for FSC's IT Business applications and Enterprise Resource Planning tool (ERP)The incumbent also performs system administration tasks, troubleshooting and upgrade activities in collaboration with IT service providers. Main Roles & Responsibilities • Work with Cross functional teams to Gather, analyze and document user technology requirements and participate in projects to develop, upgrade and improve FSC's applications and platforms. • Analyze potential technology solutions options and designs to provide technical support and assistance in collaboration with business users, process owners and implementation partners. • Provide technical support to internal and external facing users in identifying, analyzing patterns in commonly occurring problems affecting multiple business users and stakeholders. • Undertake and support application configuration for approved change requests ensuring appropriate documentation as part of development and release management. • Coordinate and conduct QA and UAT testing for new system modules, functionality, enhancements and improvement for FSC's applications and technology solutions. • Provide training to application end users and external facing stakeholders. Systems administration, maintenance and support for enterprise business IT applications • Provide specialist skills (including ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal and Dynamics CRM) to support resolution of incidents, service requests bugs, and problems arising from the deployment and enhancements of FSC's applications and platforms in coordination with implementation partners. • Take ownership, progress, escalate, and follow through to satisfactory resolution for all identified and assigned application and platform related bugs, incidents, problems and service requests. • Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.

Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world's forests. Play an active role in the FSC global community of 400+ forest stewards who come together in-person at least once a year. Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof. Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g., LinkedIn Learning, Learning Lunches and more) to advance your career. Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germany's UN City and second capital, Bonn is an international city with a rich cultural heritage, recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll. Embrace work-life balance: beyond Bonn's borders, unlock Europe's wonders with 30 working days of vacation at your disposal. Whether it's skiing in the Swiss Alps or basking in the sun on Mediterranean shores, your European adventures await.