Team Member Level 1

Ford Motor Company

Location: India
Job type: Full-time

Required skills

Excel
Microsoft Office Suite

About the role

This role focuses on executing high-precision account servicing and vehicle liquidation tasks to meet strict productivity targets with 100% quality. It requires a commitment to audit compliance and continuous process improvement while maintaining the flexibility to support global business needs in a dynamic environment.

Responsibilities

Handle Accounts servicing and Vehicle liquidation activities for Ford Motor Credit retail loan/ lease customers in North America within stipulated timelines
Perform critical activities like extending contract term, due date change, payment processing, terminating lease contracts and servicing the contracts for lease customers.
Look for process improvement opportunities with new ideas and innovative mindset to augment the process standards which will add value to the end customers
Contribute to the productivity consistently (average transactions daily / monthly) while maintaining 100% quality

Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Supply Chain, or a related field.

Technical Skills: Proficiency in Microsoft Office Suite, specifically Excel (vlookups, pivot tables).

Soft Skills: Strong attention to detail, the ability to meet tight deadlines, and effective communication skills for interacting with internal stakeholders.

Mindset/Behaviour: A service-oriented approach and a desire to work in a fast-paced, collaborative environment.

About Ford Motor Company

Ford manufactures, sells, and services vehicles and mobility solutions.

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