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Technical Support Engineer III (Email Security)

Min Experience

4 years

Location

Bengaluru,India

JobType

Permanent Job

About the job

Info This job is sourced from a job board

About the role

Who is Forcepoint Forcepoint simplifies security for global businesses and governments. Forcepoints all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, youre in the right place; we want you to bring your own energy to help us create a safer world. All were missing is you! Responsibility Provide remote support to our Global customers through Phone/E-mail and Chat Channel Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans Replicate customer issues and engage product team in a timely manner for quick resolution Leverage internal technical expertise, including peers, mentors, knowledge base and other internal tools, to provide effective solutions Contribute by creating new knowledge base articles for internal and external consumption Participate in technical communications and Trainings within the peers to share best practices Take ownership of Technical Escalation and work towards troubleshooting the issue. Technical Requirements 4+ years of experience as Technical Support Engineer Candidates should have RHCE / CCNA certifications Clear understanding of OSI and TCP/IP model Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.) Experience in Linux and Windows AD. Experience in Mail Infrastructure, Postfix and SQL. Understanding of Data Privacy regulations Experience with Troubleshooting tools and capture analysis (Fiddler, Wireshark) Familiarity and Technical understanding on Microsoft SQL queries Candidate should have worked on MS - 035, Cisco Iron port, Symantec Mail Security for exchange, Mimecast Email security, Barracuda Email Security Professional Qualities Customer centric approach with focus on customer Outcome Excellent Customer handling and communication (verbal and written) skills Good team player with ability to operate independently with minimal supervision Ability to articulate and clearly communicate Critical / Technical messages Ability to Plan and Prioritize tasks based on Severity and Priority Excellent Troubleshooting skills

About the company

Forcepoint simplifies security for global businesses and governments. Forcepoints all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents.

Skills

ms-035
barracuda-email-security
microsoft-sql-queries
cisco-iron-port
mail-infrastructure
mimecast-email-security
data-privacy-regulations
troubleshooting-tools
symantec-mail-security-for-exchange
windows-ad
wireshark
fiddler
ccna
http
dns
sql
firewalls
postfix
linux
rhce