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Company Description The employer is a food and beverage organization focused on delivering high-quality dining experiences and consistent service standards. The team works collaboratively to maintain an efficient, guest-centric environment across all service areas. The company values professionalism, attention to detail, and a strong commitment to customer satisfaction. Team members are encouraged to grow their skills and take on responsibility in a supportive, performance-driven setting. The culture emphasizes reliability, integrity, and continuous improvement.
Role Description The Food & Beverage Service Supervisor is a full-time, on-site role based in Gurugram, responsible for overseeing daily restaurant and banquet service operations. The supervisor coordinates floor activities, allocates staff duties, and ensures that service standards are consistently maintained across all shifts. This role involves monitoring food and beverage quality, handling guest inquiries and concerns, and providing hands-on support during busy periods. The supervisor trains and mentors service staff, conducts briefings, and collaborates with the kitchen and bar teams to ensure smooth, efficient service. Additional responsibilities include maintaining cleanliness and safety, managing basic inventories, supporting scheduling, and assisting with implementation of promotions or special events.
Qualifications
- Candidates should possess strong Supervisory Skills, including team coordination, performance monitoring, and mentoring of service staff.
- Candidates should possess knowledge of Service Standards and Food Service procedures, with the ability to maintain consistency and compliance with hygiene and safety guidelines.
- Candidates should possess excellent Customer Service abilities, focusing on guest satisfaction, complaint resolution, and proactive engagement.
- Candidates should possess clear and professional Communication skills for interacting with guests, colleagues, and management.
- Prior experience in restaurant, hotel, or banquet service in a supervisory or senior service role is highly beneficial.
- Relevant hospitality education or certification is an advantage.
- Ability to work flexible hours, including weekends and holidays, and stand for extended periods.
- Strong organizational skills, attention to detail, and a collaborative approach to working with cross-functional teams.
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