Zuper Hotels & Resorts
Website:
zuper.in
Job details:
Company Description Zuper Hotels & Resorts is a specialized revenue generation, sales, marketing, and management services company focused on luxury hotels and resorts. The organization partners with premium properties to enhance profitability, guest satisfaction, and brand visibility. Its expertise spans strategic sales initiatives, tailored marketing campaigns, and operational management support to elevate hospitality experiences. Team members join a growing, results-driven environment with opportunities to contribute to the success of high-end hotel and resort brands. Interested parties can connect with the company via sales@zuper.in for further information.
Role Description The Food and Beverage Captain is responsible for overseeing daily food and beverage operations to ensure efficient service and exceptional guest experiences. This full-time, on-site role is based in Karjat, and involves supervising service staff, coordinating table assignments, and monitoring dining areas to maintain standards of cleanliness, presentation, and hospitality. The role includes guiding team members on service procedures, handling guest requests and complaints professionally, and supporting menu knowledge and upselling of food and beverage offerings. The Food and Beverage Captain will work closely with the kitchen and bar teams to ensure timely, accurate order delivery and will assist with training, scheduling, and performance feedback for service personnel. The position also requires adherence to safety, hygiene, and quality standards, as well as participation in briefings, stock checks, and basic reporting to management.
Qualifications
- Strong food and beverage service skills, including table service, menu knowledge, and basic wine and beverage understanding.
- Leadership and team coordination abilities, with experience supervising or guiding service staff in a hospitality setting.
- Guest service and communication skills, including handling feedback, resolving concerns, and maintaining a professional and welcoming demeanor.
- Operational skills such as order coordination, cash handling or billing, and familiarity with POS or restaurant management systems.
- Knowledge of hygiene, safety, and quality standards, with the ability to enforce compliance in dining and service areas.
- Prior experience in hotels, resorts, or upscale restaurants as a Captain, Supervisor, or similar role.
- Relevant hospitality education or certification is preferred, such as a diploma or degree in Hotel Management or Food and Beverage Service.
- Flexibility to work shifts, weekends, and holidays as required by hotel operations.
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