Director of Operations

A privately-owned receivables management company formed in 1983 and headquartered in Houston, Texas, is seeking a Director of Operations. This candidate must have strong leadership skills, a proven ability to drive efforts that maximize revenue and improve customer service along with an in-depth working knowledge of collection practices, strategies, and techniques.

Specific Duties:

• Monitor department, unit, and individual quotas
• Responsible for client communication as it relates to performance and strategy
• Provide routine reporting and feedback of collections results to senior leaders
• Assume responsibility for daily activities of collection staff
• Assure department and client work standards are followed
• Assure entire collection staff are compliant with client policies and procedures
• Assure management and collection staff are well trained
• Identify areas of needed training and provide training
• Follow-up on training monitoring for quality performance
• Maintain optimum workflow throughout the division
• Monitor work queues to confirm they are worked in priority and are kept up-to-date
• Establish and monitor procedures for paperwork
• Assure unit managers and collectors have necessary information
• Manage transferring of accounts sent to management
• Assure accounts transfer to proper collection queues
• Maintain follow-up on high balance or problem accounts
• Provide collection assistance by occasionally talking with consumers
• Help develop and implement department policies and procedures
• Assure staff is compliance to corporate and departmental policies
• Verify optimum departmental performance
• Provide needed counseling and/or discipline to employees
• Ensure the best interests of the company are maintained
• Inform VP of Operations of policy or procedural infractions
• Consistently maintain a professional demeanor and image with clients and staff
• Fulfill other duties as assigned

Requirements:

• Professional, courteous treatment of clients, co-workers, and consumers
• Strong sense of teamwork and cooperation with management and co-workers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Demonstrated knowledge of FDCPA, TCPA, Reg F, and state laws
• Proven management skills
• Thorough working knowledge of collection practices, strategies, and techniques
• Compliance with corporate and departmental policies and procedures
• Strong verbal and written communications skills
• Above-average analytical and problem-solving skills
• Ability to proficiently handle various projects at the same time

Education

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance